Research

As so many residential internet customers have needed to rely more heavily on their internet service provider to stay connected for work, school and entertainment, two-thirds (66%) of customer satisfaction is driven by the quality and speed of their internet connection and how the customer perceives the value of that connection, according to the JD Power 2021 US Residential Internet Service Provider Satisfaction Study. Verizon ranks highest in the East region with a score of 758 (on a 1,000-point scale), followed by Xfinity (725).

This year, the Benton Institute for Broadband & Society celebrates our 40th year of protecting democratic values and championing a communications system that works for everyone. Our values of access, equity, and diversity remain the same. But we’ve advanced our mission with the times. We began as an institution focused on the public interest issues raised by emerging communications technologies and on championing long-term public policy solutions to address these issues.

In the first-of-its-kind collaboration, nationally-recognized researchers from the University of Southern California Annenberg School for Communication and Journalism, in partnership with the California Emerging Technology Fund (CETF) and with support from The Pew Charitable Trusts, will identify effective and sustainable strategies for bringing affordable Internet to all Americans.

NCTA - The Internet & Television Association examined data pulled from FCC and Census Bureau reports to determine where cable's broadband networks have been deployed in urban centers. The findings from this report, "Building a Gigabit Nation: An Analysis of Cable's Superfast Networks in Urban Communities," indicate that cable broadband providers have long been committed to and are continually expanding, deploying, and upgrading their networks in all communities, regardless of income or race.

Global internet freedom declined for the 11th consecutive year. The greatest deteriorations were documented in Myanmar, Belarus, and Uganda, where state forces cracked down amid electoral and constitutional crises.

An analysis of the failure of US broadband policy to solve the rural–urban digital divide, with a proposal for a new national rural broadband plan. As much of daily life migrates online, broadband—high-speed internet connectivity—has become a necessity. The widespread lack of broadband in rural America has created a stark urban–rural digital divide. In Farm Fresh Broadband, Christopher Ali analyzes the promise and the failure of national rural broadband policy in the United States and proposes a new national broadband plan.

As social media and technology companies face criticism for not doing enough to stem the flow of misleading information on their platforms, a sizable portion of Americans continue to turn to these sites for news. A little under half (48%) of U.S.

As the Infrastructure Investment and Jobs Act awaits a vote in the House of Representatives later this month, a debate over the future of the Federal Communications Commission's Universal Service Fund (USF) is already starting. Provisions in the infrastructure bill call for the FCC to quickly complete an evaluation of how the legislation will impact how the FCC's achieves the goal of deploying broadband to all Americans. Congress wants to know how the FCC can be more effective in achieving this goal. One brewing USF issue is how we pay for it.

With the transition of millions of children and post-secondary students to online-based emergency remote teaching and the widespread need for online telecommuting, the COVID-19 pandemic has underscored the need for nationwide reliable broadband access. A fixed, landline Internet connection is critical not only for education, but also for locating and applying for a job, working remotely, and partaking in telemedicine treatments.

The Federal Trade Commission made public the findings from its inquiry into past acquisitions by the largest technology platforms’ that did not require reporting to antitrust authorities at the FTC and the Department of Justice. The inquiry analyzed the terms, scope, structure, and purpose of these exempted transactions under the Hart-Scott-Rodino (HSR) Act and the FTC's reporting requirements by Alphabet, Amazon, Apple, Facebook, and Microsoft between January 1, 2010 and December 31, 2019. These companies comprise the top five US companies by market capitalization.