Lifeline/Low-Income Consumers

In response to the Telecommunications Act of 1996, the Federal Communications Commission established universal service mechanisms to help ensure that all Americans have access to affordable telecommunications service. Congress mandated that these programs be supported by contributions from every telecommunications carrier that provides interstate telecommunications, and other providers of telecommunications services if the FCC finds contributions from such providers to be in the public interest.

On December 23, 2021, the Department of Commerce’s National Telecommunications and Information Administration (NTIA) highlighted the accomplishments of its new Office of Internet Connectivity and Growth over the past year and begins what will be annual tracking of investments in federal broadband support programs and Universal Service Fund programs. In the ACCESS BROADBAND 2021 Report NTIA also makes recommendations to improve efforts to track broadband spending and outcomes. The law also requires the Office of Internet Connectivity and Growth to submit a report to Congress each year that i

In November 2021, President Joe Biden signed into law the largest U.S. investment ever in broadband access, affordability, and adoption. With $65 billion flowing to broadband, Congress also asked the Federal Communications Commission to determine what impact the Infrastructure Investment and Jobs Act will have in achieving universal service goals for broadband. This week, the FCC launched a proceeding seeking public comment on how to best make sure everyone in the U.S. can use broadband.

In making his case that safety net programs should be easier to use, Jimmy Chen, a tech entrepreneur, recalled visiting a welfare office where people on food stamps endured long waits to submit routine paperwork. They passed the time as people in lines do, staring at their phones — which had the potential to do the work online with greater convenience, accuracy and speed.

How will the Infrastructure Investment and Jobs Act impact universal service policy and, specifically, the Lifeline program? The new law sets up a transition from the Emergency Broadband Benefit, a program that is only six months old, to the new, more permanent Affordable Connectivity Program.

Verizon Communications closed its $6.25 billion purchase of prepaid cellular-service provider TracFone Wireless, cementing its lead in a market split among three major mobile-phone networks. Verizon previously agreed to buy the company from América Móvil SAB of Mexico for a combination of cash and stock.

The Infrastructure Investment and Jobs Act retains the basic structure of the Emergency Broadband Benefit Program in the creation of a longer-term broadband affordability program to be called the Affordable Connectivity Program. In our first article, we looked at some of the bigger changes coming for broadband providers and consumers currently in the Emergency Broadband Benefit Program.

On November 18, 2021, the Federal Communications Commission's Wireline Competition Bureau released a public notice seeking public comment on how to modify and extend the Emergency Broadband Benefit Program to a longer-term broadband affordability program: the Affordable Connectivity Program.

The California Public Utilities Commission (CPUC), in ongoing efforts to ensure reliable and affordable telecommunication services, approved Verizon Communications’ acquisition of TracFone Wireless with consumer protection conditions to ensure the acquisition will be in the public interest. The CPUC's Decision finds that in order for Verizon and TracFone to meet the burden of proving their acquisition is in the public interest, they must adopt a number of specific measures to protect consumers-including California Lifeline customers-from price increases and service disruptions.

November 5, 2021 may be remembered as the day the U.S. House of Representatives passed the infrastructure bill. But it was also a big day for the Federal Communications Commission's Lifeline program—because of actions both the FCC and Congress took that day.