Dealing With Broadband Outages

It’s always been a hassle when a business loses broadband. But in the last few years, an increasing number of businesses have been telling me that they are practically immobilized when they lose broadband. This is because businesses, especially small and medium businesses, increasingly rely on software in the cloud. So many day-to-day functions, from timekeeping and payroll systems, reservation systems, to online sales portals, now require a broadband connection. This has made businesses become hyper-aware of broadband outages. In the many surveys and interviews we conduct, businesses say that being without broadband for even a few minutes brings them to a screeching halt. Unfortunately, many businesses live on networks provided by unreliable internet service providers. It’s not unusual to hear from businesses that have several all-day or half-day broadband outages every year and dozens of shorter duration. I