Lifeline/Low-Income Consumers

The COVID-19 crisis laid bare critical shortcomings in our approach to universal service.  As good as our networks are, broadband accessibility is an issue for some American households. We believe bold action is needed – it is time for Congress to modernize and reform USF (Universal Service Fund) programs and establish a secure funding source for broadband connectivity for all Americans.

Eight groups called on the Federal Communications Commission to provide support for unlimited talk and texting for recipients of its Lifeline program subsidy.

The COVID-19 pandemic has exposed the digital divide in an unprecedented way. As civil rights leaders and a commissioner of the Federal Communications Commission, we are calling on our nation’s leadership to enact a robust connectivity plan to address the immediate and future needs of marginalized communities. An astonishing 34 percent of Black adults, 39 percent of Latino adults, and 47 percent of those on tribal lands do not have a home broadband connection. This compares with the 21 percent of White adults who do not have broadband at home.

Rep Doris Matsui (D-CA) sent a letter to Federal Communications Commission Chairman Ajit Pai, urging him to support expanded flexibility in the Lifeline program to help low-income consumers stay connected to voice and internet service during the COVID-19 pandemic. In early June, the FCC provided new flexibility to allow some Lifeline service providers to voluntarily initiate service before a consumer's application paperwork has been finalized. However, this new Lifeline flexibility was limited to rural Tribal areas.

The Federal Communications Commission's Wireline Competition Bureau seeks comment on a petition for declaratory ruling filed by the National Lifeline Association (NaLA). NaLA requests that the Federal Communications Commission revoke the state of Texas’s National Lifeline Accountability Database opt-out certification approval and other relief.

On May 31, Sen Angus King (I-ME) has joined a group of colleagues in calling for the Federal Communications Commission to make it easier for tribal communities to get access to broadband internet. The lawmakers said Federal Communications Commission Chairman Ajit Pai should extend the period for tribal governments to complete applications for wireless broadband and increased mobile coverage.

In a joint letter, Federal Communications Commission Chairman Ajit Pai and National Association of Regulatory Utility Commissioners President Brandon Presley have written to NARUC Commissioners around the US to raise awareness of the federal Lifeline program, which helps eligible low-income consumers access affordable broadband and phone services. Many Americans may be newly unemployed or face other circumstances that make them eligible for Lifeline for the first time. Yet, they may also be unaware either of their eligibility or how to apply for the program.

Democratic congressional staffers are signaling fresh optimism that some money for broadband will make it into another coronavirus relief package long mulled on Capitol Hill. Republicans are “proceeding politically a little more cautiously right now” in deference to GOP leadership, but “we know privately that there are Republicans that would be very supportive of spending more money on E-Rate or Lifeline or Rural Healthcare,” said Joey Wender, senior policy adviser to Sen. Ed Markey (D-MA).

The Federal Communications Commission eased the Lifeline program application and enrollment process during the COVID-19 pandemic for low-income consumers living on rural Tribal lands. Specifically, the FCC’s Wireline Competition Bureau issued a temporary waiver (until Aug 31, 2020) to allow Lifeline carriers to begin providing Lifeline service to consumers in rural Tribal areas even if those consumers have not yet submitted certain documentation to complete their application.