Lifeline/Low-Income Consumers

Two weeks ago, the Federal Communications Commission released data on how many households have signed up for the Emergency Broadband Benefit (EBB), a program created by Congress in response to the COVID-19 pandemic. The program offers eligible households a discount of up to $50 per month on broadband service.

The key findings of this report reflect the need to establish a clearer connection between Federal Communications Commission policy and how Universal Service Administrative Company operationalizes this policy through an FCC-directed Lifeline program strategic plan. Currently no such document exists. This prescriptive document will significantly contribute to the resolution of many of the findings. Broadly, findings, observations, and recommendations span two main categories:

Benton Institute for Broadband & Society Executive Director Adrianne B. Furniss named John Horrigan the new Benton Senior Fellow. Horrigan has been a regular contributor to Benton’s Digital beat blog in recent years. He is a national expert on technology adoption, digital inclusion, and evaluating the outcomes and impacts of programs designed to promote communications technology adoption and use. He served at the Federal Communications Commission as a member of the leadership team for the development of the National Broadband Plan.

In the coming days, we will see major progress on a $10+ billion federal investment in digital inclusion. This moment is unprecedented. We've never seen such a large commitment to making broadband service affordable for all. And, as Congress starts to focus on long-term solutions for universal broadband, we're seeing the potential for more digital inclusion investment in the coming months.

You may be eligible for a $50 monthly coronavirus pandemic discount on your home broadband bill starting May 12.

With a proposal to spend $100 billion to ensure that all Americans have affordable and reliable internet service, the Biden Administration has made closing the digital divide a huge priority. Much remains to be done to fill in the specifics of what this means, but two types of policy tools come to mind when thinking about how to address the digital divide. Top of mind is promoting competition. Fostering competition means investing in new infrastructure, thereby giving consumers more choice for very high-speed service.

What constitutes a lifeline in 2021? Is it a phone? A smartphone? A fixed-location broadband connection? Or some combination of all these services?

On March 4, we got a tad bit more information about the timeline of the Emergency Broadband Benefit Program—at least for the companies that are interested in providing the discounted broadband services. Broadband internet access service providers that have previously participated in federal assistance programs (these companies are known in wonkspeak as eligible telecommunications carriers or ETCs), can begin to let USAC know if they will participate in the Emergency Broadband Benefit Progr

In October 2019, the Benton Institute for Broadband & Society issued Broadband for America’s Future: A Vision for the 2020s. The agenda was comprehensive, constructed upon achievements in communities and insights from experts across the nation. The report outlined the key building blocks of broadband policy—deployment, competition, community anchor institutions, and digital equity (including affordability and adoption).

Verizon agreed to buy TracFone, a provider of wireless prepaid services, in a deal worth up to $7 billion in cash and stock, further consolidating the US cellular market. TracFone, a unit of Mexico’s América Móvil SAB, has about 21 million prepaid customers in the US under its namesake brand as well as StraightTalk and Net10. The company doesn’t run its own physical network in the US and instead rides on other cellphone carriers’ systems for a fee and then resells service under its own brands.