American Customer Satisfaction Index
American Customer Satisfaction Index Telecommunications Study 2022-2023
Customer satisfaction is a driving force that impacts the financial outlook of individual firms and the health of the US economy at large. New results from the American Customer Satisfaction Index (ACSI) include customer satisfaction benchmarks for three telecommunications industries: subscription TV service, internet service providers (fiber and non-fiber), and video streaming service (streaming apps and live TV apps). American customer satisfaction with internet service providers rose by 6% from 2022 to 2023, from 64% to 68%.
Wireless Phone Service and Cell Phone Study 2021-2022
Customer satisfaction with wireless service overall retreats 1.4 percent to a score of 73 (out of 100), according to the American Customer Satisfaction Index (ACSI) Wireless Phone Service and Cell Phone Study 2021-2022. Mobile network operators (MNOs) and full-service mobile virtual network operators (MVNOs) are steady at 73 apiece. Satisfaction with value MVNOs also is unchanged yet still outperforms the other wireless categories. After a slight dip last year, customer satisfaction with cell phones is stable.