Ars Technica

How the FCC solves consumer problems—well, it doesn’t, really

The Federal Communications Commission's extremely hands-off approach to broadband-customer complaints has alarmed Rep Mike Quigley (D-IL). Rep Quigley wrote a letter to FCC Chairman Ajit Pai in Aug after learning of a Frontier customer who was forced to pay a $10-per-month rental fee for a router despite buying his own router. It turns out that the FCC hasn't proactively forwarded any broadband-billing complaints to the Federal Trade Commission despite the agencies' working agreement. But Chairman Pai's initial response to Rep Quigley didn't reveal that tidbit.

ISPs lied to Congress to spread confusion about encrypted DNS, Mozilla says

Mozilla is urging Congress to reject the broadband industry's lobbying campaign against encrypted DNS in Firefox and Chrome. The Internet providers' fight against this privacy feature raises questions about how they use broadband customers' Web-browsing data, Mozilla wrote in a letter sent to the chairs and ranking members of three House of Representatives committees.