November 2003

Communications-Related Headlines for November 21, 2003

MEDIA OWNERSHIP
Congress Appears Set to Reverse FCC
Commentary: Making a Mockery of Media Concentration Rules
National Conference on Media Reform Recordings Available

DIGITAL DIVIDE
Governments 'Play Key Role' in Bridging the Digital Divide
Chandigarh Journal: Sleepy City has High Hopes, Dreaming of High
Tech
Multi-Year Deal Kicks Off Global Campaign to Bridge the Digital
Divide
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MEDIA OWNERSHIP

CONGRESS APPEARS SET TO REVERSE FCC
On Wednesday, House and Senate negotiators agreed to block the FCC's
decision to increase the media ownership cap from 35 percent to 45 percent.
The rebuff to the commission was added to a $285 billion omnibus spending
bill intended to keep large portions of the federal government operating
through next year. The White House has re-iterated threats to veto any bill
that turns back the commission's plan to ease media ownership limits. But
some supporters of the limits do not take the veto threat seriously, as
President Bush has yet to veto a single piece of legislation and is
considered unlikely to block a broad spending bill that keeps the government
operating. Senator Ted Stevens (R-AK), chairman of the Appropriations
Committee, said he anticipated a potential reproof from the White House but
not a veto. "Obviously, the administration completely misjudged the reaction
of the American people to this move," added Senator Byron L. Dorgan (D-ND).
The conference agreement does not affect the FCC's new rules to relax limits
on how many stations a broadcaster could own in a single market and to allow
a broadcaster to own a dominant daily newspaper in the same local market.
SOURCE: New York Times; AUTHOR: David Firestone
http://www.nytimes.com/2003/11/21/business/media/21media.html

MAKING A MOCKERY OF MEDIA CONCENTRATION RULES
[Commentary] It appears that the decision on new media ownership rules will
make little difference to markets such as Wichita Falls, Texas, where media
companies have already found ways to bypass ownership limits, writes Floyd
Norris. Wichita Falls is classified as a small market, where dual ownership
is barred and would remain prohibited. But in reality, the same company runs
three of its five television stations. Mission Broadcasting owns a low-power
station (which the FCC does not count), as well as the local Fox station.
The NBC affiliate is owned by Nexstar Broadcasting, which also runs both
Mission stations. The FCC treats Mission and Nexstar as separate companies,
though operate as one. The FCC rules, some of them set by case law, seem to
have created a maze that media lawyers know how to navigate. Give a company
nominal control over programming --even if it does not exercise it -- and
two TV stations can become "independent," even though they are operated
jointly. This strategy allows Nexstar to run two stations in 11 different
markets, and three stations in two. It seems the FCC may not be doing a very
good job of enforcing even the porous rules it has, Norris concludes.
SOURCE: New York Times; AUTHOR: Floyd Norris
http://www.nytimes.com/2003/11/21/business/21norris.html

NATIONAL CONFERENCE ON MEDIA REFORM RECORDINGS AVAILABLE
Audio and video recordings of the National Conference on Media Reform are
now available online. The conference, held November 7-9 at the University of
Wisconsin, brought together nearly 2,000 activists, lobbyists, journalists
and educators from across the country. Video offerings include Al Franken's
Saturday night address and a speech by FCC Commissioner Jonathan Adelstein.
There are audio recordings of speeches by Bill Moyers, Ralph Nader, several
members of Congress, as well as many panel sessions on topics such as
alternative media, children and media, media reform, and
organizing/activism.
SOURCE: Media Reform Network
http://www.mediareform.net/conf/recordings.php

DIGITAL DIVIDE

GOVERNMENTS 'PLAY KEY ROLE' IN REDUCING DIGITAL DIVIDE
A study released on Wednesday by the United Nations' International
Telecommunication Union (ITU) reveals that Nordic countries rank top on the
Internet access list, the result of progressive shifts in public policy
there. The survey of 178 economies found that highly developed economies
like those of Sweden, Denmark, and Norway are leading the world in terms of
Internet access, while agrarian-based economies like those in most African
countries are trailing behind, dominating the bottom 30 ranks of the list.
The announcement of the results of the Digital Access Index (DAI) motivated
the ITU to praise government-sponsored initiatives to bridge the digital
divide. Economies in the upper tier of the index have benefited from
"government policies (that) helped them reach an impressive level of
(information and communication technology) access", the ITU report said.
"This includes major ICT projects such as the Dubai Internet City in the
United Arab Emirates, the highest ranked Arab nation in the DAI; the
Multimedia Super Corridor in Malaysia, the highest ranked developing Asian
nation; and the Cyber City in Mauritius along with Seychelles, the highest
ranked African nation."
SOURCE: ZDNet UK; AUTHOR: Paul Festa, CNET News.com
http://news.zdnet.co.uk/internet/0,39020369,39118043,00.htm

CHANDIGARH JOURNAL: SLEEPY CITY HAS HIGH HOPES, DREAMING OF HIGH TECH
A cadre of ambitious government officials, pricey consultants and local high
technology entrepreneurs are trying to transform Chandigarh, a relatively
sleepy Indian state capital, into the technology hub of northern India. This
city is one of many in India competing to house American and Indian company
call centers and software parks. But small cities like Chandigarh offer even
lower labor cost than some of India's "first tier" technology hubs. Cities
like Bangalore, Hyderabad and Bombay are running short of available skilled
labor, says Manisha Grover, a Bangalore-based consultant hired by Chandigarh
to aid its marketing efforts. Investing in cities like Chandigarh almost cut
costs by 50 percent, local businessmen say. Whether Chandigarh can persuade
companies to open call centers may depend on whether the readily available
50,000 local college students can be employed as skilled labor. "We expect
5,000 new jobs in the next six months to one year," says Vivek Atray,
36-year-old electrical engineer who is the city's new director of
information technology. "We are not known as a hub yet, but with the
knowledge revolution picking up, our capacity to evolve looks optimistic."
SOURCE: New York Times; AUTHOR: DAVID ROHDE
http://www.nytimes.com/2003/11/20/international/asia/20INDI.html

MULTI-YEAR DEAL KICKS OFF GLOBAL CAMPAIGN TO BRIDGE THE DIGITAL DIVIDE
Sun Microsystems, Inc. and the China Standard Software Company, Ltd. (CSSC)
have partnered to develop and deploy the Java desktop system as a nationwide
standard to help bridge the digital divide among the nation's 1.3 billion
citizens. This collaboration is Sun's first step in its "global campaign to
partner with every nation and to help bring an open, affordable and secure
desktop to users worldwide." Open source software, especially Linux,
unleashes new opportunities not only to China, but also in other countries
around the globe, says Li Wuqiang of China's Ministry of Science and
Technology. "A desktop solution based on open standards means more choice,
an affordable price and a higher level of information security. China warmly
welcomes international cooperation in this area, such as this agreement
between CSSC and Sun." Sun Microsystems says open source is their foundation
because it enables connectivity, communication and community. This
partnership "creates a vast opportunity to use the Linux and Java Desktop
System standards to bring information technology to hundreds of millions of
citizens across China," says Jonathan Schwartz, executive vice-president of
software, Sun Microsystems, Inc.
SOURCE: IT Web: The Technology News Site
http://www.itweb.co.za/sections/software/2003/0311210748.asp

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Communications-Related Headlines for November 20, 2003

DIGITAL DIVIDE
ITU Publishes International Digital Access Index

INTERNET
Fixed Wireless as Residential Access Sees Renewed Life
Bush Pushes for Cybercrime Treaty
Full Speed Ahead for Japan's Broadband

EDTECH
State Department, GSN Foundation Announce Student Web Competition

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DIGITAL DIVIDE

ITU PUBLISHES INTERNATIONAL DIGITAL ACCESS INDEX
The International Telecommunications Union (ITU), ramping up for the World
Summit on the Information Society next month, has published the 2002 Digital
Access Index, a global ranking of the availability of information and
communications technologies. Unlike previous indices that have focused
solely on infrastructure and Internet penetration, this index attempts to
factor in education levels and affordability as well. "Until now, limited
infrastructure has often been regarded as the main barrier to bridging the
Digital Divide," says Michael Minges of the Market, Economics and Finance
Unit at ITU. "Our research, however, suggests that affordability and
education are equally important factors." Countries were ranked on a score
of 0 to 1.0, then sorted into four categories: high access, upper access,
medium access and low access. Northern European countries and Korean ranked
the highest overall, while West African nations ranked the lowest.
SOURCE: International Telecommunications Union
http://www.itu.int/newsroom/press_releases/2003/30.html

INTERNET

FIXED WIRELESS AS RESIDENTIAL ACCESS SEES RENEWED LIFE
Fixed wireless services for the home may have resurfaced as a viable option,
according to a recent study released by Strategy Analytics. "The research
firm found renewed interest in fixed wireless as a residential broadband
access technology, particularly in areas where cable and DSL are not readily
available," according to Reed Electronics. Strategy Analytics reported that
public funding, support from commercial users and promotion of the new WiMax
standard are helping to make fixed wireless realistic in residential areas.
"Advances in the underlying technology have relaxed the line-of-sight
constraints that used to make residential installations an expensive and
uncertain proposition," said Strategy Analytics vice president Tom Elliott.
"Reduced equipment costs, improved performance, and an aggressive set of
vendors and wireless ISPs are making fixed wireless a serious broadband
contender in rural towns and urban fringes." Sprint, France Telecom, US
Wireless Online and Irish Broadband have all launched trials or begun
commercial rollouts of residential fixed wireless access. The global target
for such services is 15 to 20 million homes.
SOURCE: Reed Electronics
http://www.reed-electronics.com/electronicnews/index.asp?layout=article&...
cleid=CA336995&stt=000&industryid=21364&industry=Broadband&rid=0&rme=0&cfd=1
(re-paste URL if broken)

BUSH PUSHES FOR CYBERCRIME TREATY
In a letter to the Senate Monday, President Bush called for the ratification
of the first international cybercrime treaty. Bush says he supports the
Council of Europe's treaty because it is "an effective tool in the global
effort to combat computer-related crime" and "the only multilateral treaty
to address the problems of computer-related crime and electronic evidence
gathering." The treaty will establish international cybercrime standards
related to copyright infringement, online fraud, child pornography and
network intrusions. The treaty will also eliminate "procedural and
jurisdictional obstacles that can delay or endanger international
investigations," according to the US Department of Justice. Civil
libertarians argue the treaty would endanger privacy rights and grant too
much power to government investigators. "It's a treaty that goes way beyond
combating cybercrime," said Barry Steinhardt, director of the ACLU's
technology and liberty program. "It would require nations that participate
in the treaty to adopt all sorts of intrusive surveillance measures and
cooperate with other nations, even when the act that's being investigated is
not a crime in their home country."
SOURCE: News.com; AUTHOR: Declan McCullagh, CNET News.com
http://news.com.com/2100-1028_3-5108854.html

FULL SPEED AHEAD FOR JAPAN'S BROADBAND
BT Wholesales launched its new 1-mbps asymmetric digital subscriber line
(ADSL) broadband net service in the UK this week, but this new service has
experts wondering whether the UK's band is broad enough. For example, ADSL
is a well-established technology in Japan, owned by a local arm of Yahoo
(Yahoo BB), the market-leading broadband service provider. This year, Yahoo
BB signed up its three-millionth customer, boasting services running at
eight and 12 mbps -- much higher than what's generally available in Britain.
Theoretically one could get broadband speed over 50 mbps, if the loop is
less than one kilometer. In Japan, NTT has already put fiber feeder points
within a kilometer of most locations. "The most important factor relates to
network construction," says Kirk Boodry, director of capital markets at
Dresdner Kleinwort Wasserstein in Tokyo. "In Japan, fiber has been pushed
much deeper into the network and the copper loop lengths [from exchanges to
individual homes] are much shorter.... There will be an increasing emphasis
on fiber optic connections with higher bandwidth than DSL, but that seems
like a 2004 to 2005 story to us."
SOURCE: BBC; AUTHOR: J. Mark Lytle
http://news.bbc.co.uk/2/hi/technology/3278375.stm

EDTECH

STATE DEPARTMENT, GSN FOUNDATION ANNOUNCE STUDENT WEB COMPETITION
The US Department of State, in conjunction with the Global SchoolNet
Foundation, is sponsoring the "Doors to Diplomacy" educational challenge -
to encourage middle school and high school students around the world to
produce Web projects that teach others about the importance of international
affairs and diplomacy. Each student team member of the winning "Doors to
Diplomacy" Award team receive a $2,000 scholarship, and the winning coaches'
schools each receive a $500 cash award. The State Department sponsors a trip
to Washington, DC where the winners receive a private tour of the State
Department facilities, meet with key officials, and participate in a special
award presentation ceremony.
SOURCE: Global SchoolNet Foundation
http://globalschoolhouse.org/doors/

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Communications-Related Headlines for November 19, 2003

DIGITAL DIVIDE
Hearing: Digital Dividends and Other Proposals to Leverage
Investment in Technology

MEDIA OWNERSHIP
Stop the FTAA Campaign

EDUCATION
Report: Rich Nations Flunk Test on Educating Poor

INTERNET
Microsoft News Site to Customize Content
AT&T Patents Anti-Antispam Technology

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DIGITAL DIVIDE

HEARING: DIGITAL DIVIDENDS AND OTHER PROPOSALS TO LEVERAGE INVESTMENT IN
TECHNOLOGY
Today at 10:30 AM the House Subcommittee on Telecommunications and the
Internet held a hearing on "Digital Dividends and Other Proposals to
Leverage Investment in Technology." Witnesses included Newton Minow, senior
counsel, Sidley Austin Brown & Wood, Chicago, Ill.; Eamon Kelly, professor
of international development, Payson Center for International Development
and Technology Transfer, Tulane University, New Orleans, La.; James
Welbourne, director, New Haven Free Public Library System; and Ginger Lew,
CEO, Telecommunications Development Fund, Washington, DC. A transcript
should be available within 60-90 days of the conclusion of the hearing at
the following website:
http://www.access.gpo.gov/congress/house/house05ch108.html.
SOURCE: House Committee on Energy and Commerce
http://energycommerce.house.gov/108/Hearings/11192003hearing1125/hearing...

MEDIA OWNERSHIP

STOP THE FTAA CAMPAIGN
The organization Free Press has organized a petition drive and virtual
demonstration against the Free Trade Area of the Americas (FTAA) meeting.
Starting today in Miami, trade ministers from 34 countries will meet to
advance negotiations on the proposed FTAA plan. Free Press and others argue
that the agreement threatens to undermine media democracy, privatize public
services, and expand corporate power in every sector. "Under the FTAA, US
regulations that favor media diversity, localism and the public interest
could be attacked as 'barriers to trade,'" the organization said. "Media
ownership limits, as well as Federal and state programs that encourage
diverse media, could be considered outright 'trade violations.'" Media
corporations would be allowed to sue governments for maintaining
democratically created, public interest media and cultural policies.
SOURCE: Media Reform Network
http://www.mediareform.net/petition.php?campaign=ftaa

EDUCATION

REPORT: RICH NATIONS FLUNK TEST ON EDUCATING POOR
According to a report by the Global Campaign for Education, the United
States ranks third from last among 22 rich countries that help educate the
world's poor. President Bush received 12 marks out of 100, just above the
leaders of Greece and New Zealand. The report said that the United States
was the least generous aid giver as a share of national income. At the top
were the Netherlands, Norway and Sweden. Development groups and the United
Nations estimate that $5.6 billion in additional aid is needed to ensure
that children in poor countries get a basic education; the amount is the
equivalent of just three days of global military spending. Rich countries
now provide $1.4 billion annually toward aid for basic education in poor
countries. "The contrast between rhetoric and reality is staggering," the
report said.
SOURCE: Yahoo! News; AUTHOR: Reuters
http://story.news.yahoo.com/news?tmpl=story&u=/nm/20031118/ts_nm/economy...
cation_aid_dc_1

INTERNET

MICROSOFT NEWS SITE TO CUSTOMISE CONTENT
Microsoft is in the process of testing MSN Newsbot, an online news gathering
tool that will personalize results with 10 minutes of a user starting to
browse for news. It is a potential rival of the popular Google News, which
clusters stories from over 4,000 news sources according to topics, but does
not customize results based on user interests. Microsoft is not revealing
how Newsbot will work, but there are several types of algorithm that could
be used. One type analyzes the choices of other people who have read the
news story and groups articles according to reading patterns of previous
users. The other approach analyzes article text and relates the story to
other articles with similar content. Oren Etzioni, a computer scientist at
the University of Washington, says both approaches deal with the growing
problem of "information overload," which deters users from accessing
information because it is so time consuming to sift through it. What remains
to be seen, he says, is which method provides the best user experience.
SOURCE: New Scientist; AUTHOR: Celeste Biever
http://www.newscientist.com/news/news.jsp?id=ns99994398

AT&T PATENTS ANTI-ANTISPAM TECHNOLOGY
Critics ponder why AT&T would patent a technology that thwarts antispam
filters. The technology operates as a "system and method for counteracting
message filtering," according to its patent awarded on Nov 4. "Why is AT&T
inventing and patenting a method for e-mail spammers to fight spam-filtering
systems?" questions Greg Aharonian, publisher of the Internet Patent News
Service. "Some legitimate e-mail is being blocked by spam filters, but the
solution is not new techniques to make spam more spammable, but rather
coordination among ISPs and backbones to quickly shut down spammers." The
technology is described as being able to trick filters that compare digital
messages to known pieces of spam by altering each message so that no two are
identical, therefore making duplicate detection schemes unproductive. AT&T
commented that the patent was purely a defense mechanism. "This is an arms
race, and (Bell Labs researcher Robert Hall) tried to stay one step ahead of
the spammers," said Michael Dickman, a spokesman for AT&T Labs. "He
anticipated that spammers would try to change the message to circumvent the
filters." AT&T says it is re-evaluating the patent and has not decided how
it will use the technology.
SOURCE: News.com; AUTHOR: Paul Festa, CNET
http://news.com.com/2100-1032_3-5108918.html

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Communications-Related Headlines for November 18, 2003

WORLD SUMMIT ON THE INFORMATION SOCIETY
Event: Digital Divide Network Meeting at WSIS

COPYRIGHT
Kazaa Calls on its Fans to Help

ACCESSIBILITY
CNIB Launches Digital Library for the Blind

BROADCASTING
FCC Ruling on 'F-Word' Fires up Conservatives

INTERNET
Palestinians Turn to Internet to Cope with Israeli Restrictions
Google Deskbar Seeks in Small Space

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WORLD SUMMIT ON THE INFORMATION SOCIETY

EVENT: DIGITAL DIVIDE NETWORK MEETING AT WSIS
The Digital Divide Network will convene its first meeting of members from
around the world at the upcoming World Summit on the Information Society
(WSIS) in Geneva. The event, to be co-hosted the Digital Opportunity
Channel, will take place at Geneva's Palexpo Center from 10am-12pm on
December 9. If you are planning to attend WSIS or the ICT4D Platform and
would like to participate, please email your contact information to
ddivide( at )benton.org with the words "WSIS Event" in the subject line. Seating
is limited, so please RSVP soon. Additionally, participants are invited to
take part in DDN's WSIS online community space (http://crosstalk.atomz.com),
which you can use to publish your contact information and summit plans in
order to network with peers.
SOURCE: Digital Divide Network
http://www.digitaldividenetwork.org/content/stories/index.cfm?key=277

COPYRIGHT

KAZAA CALLS ON ITS FANS TO HELP
Sharman Networks, distributor of the Kazaa Media Desktop peer-to-peer
software, will launch a $1 million advertising campaign to mobilize its
supporters. The campaign encourages users of peer-to-peer services to demand
that entertainment companies begin licensing their content to Kazaa, says
Nikki Hemming, chief executive officer of Sharman Networks. Kazaa criticizes
the industry's approach and believe this campaign can offer an alternative
interaction with content users. "It is time to embrace peer-to-peer,"
Hemming said. "We want to raise the awareness of influencers worldwide that
there's a better way to do things, a better way to market and distribute
content, and a better way to engage with fans that doesn't involve suing
them." The campaign takes a counter stance to the RIAA and MPAA position
against P2P software vendors and users, she adds. The campaign will
encourage P2P users to "try and buy" licensed content already available on
Kazaa, and to demand more licensed content. Hemming also argues that
entertainment companies could save 90 percent of their bandwidth costs by
using P2P networks to distribute products. The campaign will be launched
Wednesday in the US, UK and Australia.
SOURCE: Yahoo! News; AUTHOR: Grant Gross, IDG News Service
http://story.news.yahoo.com/news?tmpl=story&cid=1093&ncid=1093&e=3&u=/pc...
d/20031118/tc_pcworld/113510

ACCESSIBILITY

CNIB LAUNCHES DIGITAL LIBRARY FOR THE BLIND
Last week, the Canadian National Institute for the Blind launched the CNIB
Digital Library, containing more than 10,000 audio, text and Braille titles,
with an option to search and order from a collection of more than 60,000
titles. The library also offers current editions of 40 daily, national and
community newspapers from across Canada, and access to the full-text
versions of thousands of magazines and databases. The library was designed
to work with major adaptive technology products, including screen-reading
programs and Braille keyboards. "For sighted people, technology makes access
to information easier," said CNIB president Jim Sanders. "For people like
myself who are blind, it makes access possible." The site's Children's
Discovery Portal provides visually impaired children access to online games,
books, homework help and online chats with other visually impaired children
from across the country. Microsoft Canada designed the software to manage
the digital library collection and contributed to the library's funding
campaign.
SOURCE: Globe and Mail; AUTHOR: Jack Kapica
http://www.globeandmail.com/servlet/story/RTGAM.20031113.gtblindnov13/BN...
y/Technology/?query=CNIB+launches+digital+library+for+the+blind

BROADCASTING

FCC RULING ON 'F-WORD' FIRES UP CONSERVATIVES
Conservative groups, such as the American Family Association (AFA) and
Parents Television Council (PTC), are urging action after the FCC's decision
that the use of the "f-word" during the 2003 Golden Globe Awards does not
violate the commission's obscenity standards. "Have we now reached the place
where common decency enforcement is deemed censorship?" asked AFA founder
and Chairman Donald E. Wildmon. PTC founder and President Brent Bozell asked
each of the five commissioners to respond personally and publicly whether he
agrees with the decision. Commissioner Michael J. Copps applauded Bozell for
asking the commissioners to address the issue of profanity on the airwaves
and agreed that "commission-level commitment" is necessary to address
indecency. Copps suggested "if our current definition of indecency is not
getting the job done," the commission should "reexamine our definition." He
continued, "As I traveled across the nation during my media ownership
hearings this past year, I saw first-hand the rising anger of the American
people over what they and their children are being served up during
primetime viewing hours." Copps encouraged Bozell to "keep pushing, and
pushing hard" on the indecency issue.
SOURCE: Cybercast News Service; AUTHOR: Melanie Hunter
http://www.cnsnews.com/ViewCulture.asp?Page=%5CCulture%5Carchive%5C20031...
CUL20031118a.html

INTERNET

PALESTINIANS TURN TO INTERNET TO COPE WITH ISRAELI RESTRICTIONS
In the Deheishe Refugee Camp in the West Bank, Palestinians have found a way
to escape the fighting and the enclosure they face by going online. "People
are using the Internet a lot more for practical reasons than their
counterparts in other regions," says Maan Bseiso, owner of Palnet, the
dominant Palestinian ISP. The Ibdaa Cultural Center, the first computer
center in Deheishe, is evidence of the rapidly growing electronic
revolution. Giggling girls engage in virtual conversation via chat rooms
with friends in Lebanon. "My friend wants to know whether anyone has been
arrested or killed," says 13-year-old Maram Adel. Teenage boys update Web
pages about life under Israeli occupation and play spy-adventure video
games. "They are a radical generation," said Ziad Abbas, co-director of
Ibdaa. This is problematic, he says, but the children will not come to the
center if they cannot play the games. His aim is to introduce them to
computers, then teach them more useful skills like sending email or surfing
the Web. In terms of Internet use, Palestinians are ahead of much of the
Arab world including countries like Morocco, Egypt and Jordan, according to
Madar Research Group, a research firm based in Dubai.
SOURCE: USA Today; AUTHOR: Josef Federman, The Associated Press
http://www.usatoday.com/tech/news/2003-11-18-palestine-online_x.htm

GOOGLE DESKBAR SEEKS IN SMALL SPACE
Google has launched a new service it hopes will revolutionize online
searching. The Google Deskbar, free software that embeds a small search box
on the task bar at the bottom of Windows PCs, can do searches without
launching an Internet browser. The box is always visible, and Web-connected
PC users can enter a query at any time. Seconds later, results appear in the
lower right corner of the screen. Deskbar takes up less than a quarter of
the screen, making multitasking easier. "This gives users a richer,
instantaneous search experience," says James Governor, RedMonk tech analyst.
Online searching is the second most popular Internet activity and Google is
stepping up to "improve the overall search experience," says John
Piscitello, Deskbar product manager. "This is just a first step to get
people used to the idea of using Google on your desktop," says Chris Le
Tocq, Guernsey Research analyst.
SOURCE: USA Today; AUTHOR: Byron Acohido
http://www.usatoday.com/tech/news/2003-11-17-search_x.htm

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Communications-Related Headlines for November 17, 2003

E-GOVERNMENT
The Future of E-democracy: Lessons from Canada

WSIS
A Steep Climb to the Information Society Summit

EVENTS
Media, Diversity and Localism: Meaning, Metrics and the Public
Interest

E-GOVERMENT FOR ALL CONFERENCE, DAY 10
Partnerships for Success: How Government, the Private Sector and
Civil Society Can Work Together
E-Democracy and Civic Participation
Public Use of E-Government: Citizen Perspectives
Closing Plenary: Bringing It All Together
"Open Space" Discussion Forums

Note: During the 10 days of the E-Government for All conference (November
3-14), the Headlines team will include highlights from the ongoing
conference sessions, along with our usual headlines. We hope you find the
additional summaries useful. For more information on the conference, please
visit http://www.egov4all.org.

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E-GOVERNMENT

THE FUTURE OF E-DEMOCRACY: LESSONS FROM CANADA
E-democracy could help create a revamped public space and a more accountable
democracy. A project in the New Brunswick province of Canada highlights the
benefits of continuing to research and experiment with e-democracy
initiatives. "E-democracy has a place in the effort to bridge the
"innovation gap" between New Brunswick and wealthier provinces like Ontario
or Alberta, but its precise role remains unclear," says Gustavo Capdevila.
The experiment involved an effort to include citizens in the decision-making
process, by conducting a public consultation on the city's budget choices
online. The article says, "E-democracy may be the 21st century's most
seductive idea. Imagine technology and democracy uniting to overcome
distance and time, bringing participation, deliberation, and choice to
citizens at the time and place of their choosing." It also provides
critiques of and challenges to implementing e-democracy. Some of the
challenges discussed included: cost, jurisdictional barriers, the absence of
political will, and the element of uncertainty and challenge to take a risk.
"It is hard to justify supporting e-democracy while its goals and conditions
of success remain elusive," says Capdevila. New Brunswick's experiences
could provide the opportunity to visualize the use of e-democracy as
integral to a healthier civic landscape.
SOURCE: Open Democracy; AUTHOR: Keith Culver
http://www.opendemocracy.net/debates/article-8-85-1586.jsp#

WSIS

A STEEP CLIMB TO THE INFORMATION SOCIETY SUMMIT
How to tackle the information and telecommunications divide still remains
elusive. In a final effort to prepare a strategy for the World Summit on the
Information Society (WSIS), governments, private sector, and civil society
gathered this week in Geneva for a session of the Summit's preparatory
committee. WSIS, which will be held on Dec. 10-12, will attempt to tackle
the challenges of rapid development and expansion of information and
communication technologies (ICTs). The documents that are supposed to be
discussed and signed at the summit have yet to be finalized. Dissent
afflicts issues that are included throughout the texts of the declaration of
principles and the plan of action that the WSIS is to adopt, says Mark
Furrer, Switzerland's communications minister. Activists say frustration is
mounting because of the difficulty that governments in WSIS preparatory
process are having in reaching agreements. A special session of high-level
officials from the participating countries will be held Dec 7-8 in order to
resolve the pending issues, said Pierre Gagne, executive director of the
WSIS secretariat. The Swiss government, host of the international event,
will promote bilateral meetings between opposing parties in order for
agreements to be reached.
SOURCE: IPS News; AUTHOR: Gustavo Capdevila
http://www.ipsnews.net/interna.asp?idnews=21121

EVENTS

MEDIA DIVERSITY AND LOCALISM: MEANING, METRICS, AND THE PUBLIC INTEREST
The Donald McGannon Communication Research Center at Fordham University is
hosting a conference on December 15th and 16th, titled Media Diversity and
Localism: Meaning, Metrics, and the Public Interest, at Fordham's Lincoln
Center campus in New York. The conference brings together academics, policy
professionals, industry representatives, and public interest and advocacy
group members to address the issue of the meaning of the diversity and
localism principles and how they should be used in media policymaking and
policy analysis.
SOURCE: Donald McGannon Communication Research Center at Fordham University;
CONTACT: Donald McGannon
http://www.bnet.fordham.edu/public/comm/pnapoli/mediadiversityagendaonli...
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E-Government for All:
November 3-14, 2003
Over 1200 participants from 80 countries
Information and registration: http://www.egov4all.org/

CONFERENCE SUMMARY, DAY 10

Public/Private Partnerships for Success

Kenan Jarboe wrapped up this conference session by thanking everyone for
participating and sharing all their great ideas.

E-Democracy and Civic Participation

The final day of the"E-Democracy and Civic Participation" panel began with a
discussion focused toward digital divide issues. "I think the digital divide
is a vital issue but just talking about how many people are online stifles
our thinking ... You can be technically online but not a proficient user,"
said Jason Kitcat of the free democracy project. He began asking questions
of personal awareness and technological uses, like whether the individual
could open attachments, search sites or can merely follow hyperlinks.

"Perhaps compelling e-government and e-democracy applications will encourage
some to get online and improve their IT literacy, but this cannot be counted
on," said Kitcat. He said this is a long-term multi-faceted challenge. "We
can't put everything online only, we can't push everyone to improve their IT
use but also we don't want to be held back -- it's a tough balance." The
challenge will involve fundamental political, cultural, and democratic
institutional reforms.

Alan J. Rosenblatt, director of Training Programs at e-advocates, offered
information on reports that have highlighted members of Congress who are
effectively using their websites to help stem the tide of incoming email.
The reports are available at the website:
http://congressonlineproject.org/publications.html.

Rosenblatt then addressed Andy Carvin's earlier post about the rosy picture
of the digital divide that he presented. "I realize that key underserved
populations are under-represented online, and while I believe this is a
problem that will diminish in time, it is because these groups are offline
that we have whole-heartedly embraced integrated online/offline campaigns
that empower all citizens," he responded. Just because key groups tend to
be offline, does not mean we can diminish the role of online politics, said
Rosenblatt.

There are certain skills necessary to decrease the digital divide; some
skills are more important than others, commented Taran Rampersad. "To make
matters worse, governmental projects don't always try to get to the lowest
common denominator [LCD], and in doing so are attempting to falsely create a
demographic, which may not exist," he said. He said the LCD is what really
matters.

Rosenblatt changed the direction of the conversation to respond to a
previous point on voting records. "Yes it is true that voter files can be
purchased indicating name, address, party affiliation and which elections
people voted in. They DO NOT contain whom you voted for," he responded. He
said that one could guess because the records do indicate what party you
identified in the general election, but this is a guess with a relatively
high margin of error. He also mentioned that voting records could cost an
average of $500,000.

Rosenblatt then commented on Kenan Jarboe's quote, "technology is neither
good nor bad ... nor is it neutral." I would argue more specifically that
technology is not ideologically neutral," he said. He said this notion
inevitably related to McLuhan's discussion of the 'medium is the message.'

"Communications technology imposes ideology on us by the inherent dynamics
of the technology," he said. For example, it could be argued that the
interactive nature of Internet-based communication has an inherent populist
ideology, therefore it increasingly proves difficult to maintain a top-down
political process, he added.

"Do you believe many people involved in government feel it is necessary to
maintain this 'top-down political process' when we may have the means to
better follow the spirit of democracy?" asked Rampersad. He continued, "I
for one do not think that such a process is capable of representing the
people in a manner that follows the spirit of democracy. It's a mediocrity,
in my humble opinion. And in that regard, it's mediocrity when compared to
the ideals of democracy."

Belinda Spinosi responded to the information Rosenblatt offered about the
cost of voting records. "I am not surprised by the price on the national
voter files and positive that some organizations probably find that a
worthwhile investment," she said. Spinosi said she thinks further discussion
should take place on how it can be determined who an individual voted for.
"In the primary you designate your party affiliation by voting for a
candidate (this is essentially a quasi party caucus), in most states. Many
independents despise this because they do not want to be affiliated with the
two major parties but still want to be able to vote for a candidate, so they
don't vote candidates in primaries," she explained.

"Big money is made on the selling of comprehensive voter lists in
elections," said Peter Ladd of Group Jazz. He continued, "While they do not
reveal who a person voted for -- they do reveal what type of voter you are
with such information as party affiliation and voting history." These lists
can be very important in forming a targeted group for phone calls or
door-to-door publicity of a candidate, he added.

Rosenblatt responded to Rampersad's comment about democracy from the bottom
up. "I [d]o believe that democracy comes from the bottom up. But I was
reminded yesterday by Carl Cannon that democracy has been born from top down
and side to side as well," said Rosenblatt. "Sadly, [I] do believe that
there are too many that favor top down at the expense of true democratic
ideals," he commented. "We have two types of people in America (among the
many ways to slice us in two). Those who have democratic hearts, and those
who do not," said Rosenblatt. He says it is certain that the Internet
provides the tools needed to build bottom-up democracy. Time will tell, he
added.

"I favor the term 'percolate up' instead of 'bottom up' ... gives a sense
that ideas and action are bubbling," said Ladd.

"I like Alan's [Rosenblatt] suggestion about the hierarchy starting with
information dissemination at the bottom and leading up to interaction,"
commented Paul Leighton of StopViolence.com. Leighton also said that he
appreciated Rosenblatt's 'calming point' on the digital divide. He says the
book "The Rich Get Richer and the Poor Get Prison" offers a point of
departure. "There's a saying that you can tell a great deal about a country
and a democracy by how it treats its prisoners and less fortunate (By the
way, people convicted of a felony lose the right to vote and in some cases
permanently, unlike Europe, which sees it as an important to show criminals
they are part of society with civic obligations.) In the US, several million
people -- mostly poor and minority -- are disenfranchised," he said.

Public Use of E-Government: Citizen Perspectives

Garry Mendez agreed with Shireen Mitchell that education is the key to
moving forward. "As it stands now, low-income Americans are getting
mis-educated by marketing (like cigarette or predatory loan company
marketing)," Garry commented. "Where e-government is concerned, we need to
learn from marketers and use the tools of the trade to educate low-income
folks about all of the services that are available to them," he suggested.
"Brick and mortar companies in the private sector have learned how to use
the web as both a service delivery tool and a marketing tool. I think
e-government has to do the same and has to take that next step of adding
educating their constituents to their charge," he concluded.

Conn Crawford agreed with earlier discussion that so-called "glocalization"
is a key factor. "So are there necessary consequences of
de-territorialization and horizontalization for government and governances
-- besides placing a strain on our language?" he asked. Conn posed several
other questions as well. "How should our institutions adapt (or be replaced)
to meet ICT challenges of virtuality or acceleration? Can hierarchical
structures which derive from post-agricultural revolution respond to these
trends? Are we not complacent in our assumptions and too comfortable in our
new-found solidarity to contemplate real innovation?"

Addressing education, Conn suggested that our concept of "education" also
needs revision. "... [M]any think that supported 'learning,' not pedagogy,
is more critical while others focus on 'marketing' the benefits of
e-government. Probably all three approaches are valid." He wondered if there
is a strategy for embracing all three.

Taran Rampersad expressed the need to be careful with the adaptation of
marketing. "Traditional methods of broadcast information that have been used
in the pre-Internet era are lacking in one major way: a feedback mechanism,"
he said. A feedback mechanism is a powerful tool in allowing people a way to
affect the process. "Traditional media/marketing is good to let people know
what they can do and how. The rest, I think, will be feedback related. The
down side to this is that no matter how fast it happens, it will never be
fast enough ...," he continued.

Taran gave the example of Xeebra.com, which has a Career
Development/Employment board that has morphed into a way to network IT jobs
as well as sharing the experience of interviewing. As one of the
Administrators for this free site, Taran has seen this board take on a life
of it's own. "Nobody is making a dollar to help anyone. They may hear about
a job where they are and post it out of simply being a part of the Xeebra
community," he explained. It's a step in the right direction, but "What is
the next step?" he wondered.

Regarding de-territorialization and horizontilization for government, Taran
said he believes there are consequences." For the most part, many local
offices such as [unemployment offices] could become more consolidated across
a larger territory (geographic, legal, etc). It could also be more reactive.
Some may even go away. New ones may spring up to replace them." He
continued, "I suppose the key will be vision, and vision is elusive and
sometimes completely wrong. It's perilous. Of course, I think we're all
coming to terms with our own perils in the given context -- be it round the
clock surveillance to privacy of data to having to manage these things."

"Perhaps we should focus more on the 'Why' instead of the 'How' before
proceeding along certain paths -- and open it up to public discussion. The
public may have ideas -- and people from other offices may have ideas," he
suggested.

Responding to the question, "Can hierarchical structures which derive from
post-agricultural revolution respond to these trends?" Taran said, "I think
that most of these structures will simply *have* to adapt, and I think the
amount which they will adapt to any given thing will be based on the economy
of the country. Some that remain contextual will persist, some that are
orphan branches of evolution will have to die."

Regarding the question, "Are we not complacent in our assumptions and too
comfortable in our new found solidarity to contemplate real innovation?"
Taran spoke about innovation. "Innovation -- free thought based on what is
supposed to be achieved versus how it can be achieved by adapting present
systems -- that is key. Because something can be adapted to work temporarily
does not necessarily mean that it's the best solution. I think the best
solution is the one with the most options for future growth while retaining
the spirit of what is to be achieved."

Taran ended by saying that he is amazed by the UK's adaptability, given it's
long standing structures, for example, "the adaptation of new technologies
from government (test studies presently underway to assess open source
technologies, which is derived from the legislation of last year enforcing
the assessment of open source as a solution) to the BBC itself, where use of
P2P (peer-to-peer) technologies is being seen as a method for the BBC to
decrease circulation costs."

Amy Ladd closed by thanking Garry Mendez, Jessica Alvarez, Latonya Brown,
and Shireen Mitchell, and participants for their time and contribution to
the conference with the Citizens Perspectives session.

Closing Plenary: Bringing It All Together

Sharon R. Swain started the session with the hope that dialogue such as this
can continue. "There are still so many topics to cover," she said. "Thanks
to all who worked so hard to put this together and to those who were willing
to share their views so candidly with us all."

Carola Solomonoff, publisher and web editor, spoke of how the Internet is
radically changing the way citizens relate to government. "Many realize they
can indeed fight assorted city halls -- by routing around them on the
information highway. The Internet also gives individual citizens, in
far-flung locations, a broader context in which to view their issues,"
commented Carola. "Connecting with others who are experiencing similar
conditions not only provides emotional support, but affords access to wider
political strategy. Political corruption thrives in closed situations. The
Internet is a window which helps throw light into dark corners: it can be
transparency's greatest friend."

Todd M. La Porte then responded to questions about his research. He defined
transparency as "the availability of information for navigating a
large-scale social system. It constitutes a layman's basic map of the
organization as depicted in the information on the site." Interactivity is a
measure of the level of convenience or degree of immediate feedback.
"Transparency and interactivity are both components of openness, which is
the extent to which an organization provides comprehensive information about
its attributes and maintains timely communications with its various
publics," he continued.

The study of transparency and interactivity puts citizen concerns at the
center: "what would a citizen want to know about a government agency's
activities or services, and what would a citizen want to do with an agency
to respond or initiate actions desired or required under the law," Todd
explained. These are measured by doing a content analysis of websites using
a list of about 40 attributes that are either present or not present.

Rosemary Gunn said her definition is somewhat different -- she is more
interested in the extent to which the public can see where government
decisions came from. Having thought about studying decision-making
processes, she thought that Todd's definition would be far more easily
measurable. Rosemary cited a GAO report that suggests how complex the
question of decision-making transparency can be. "OIRA, a part of the Office
of Management and Budget, increased the amount of rulemaking information
that is public. However, the report demonstrates that while one part of the
process is more open, much of the important discussion occurs in earlier
stages that are still quite closed," she said.

Andy Carvin reminded the group of the purpose for this panel - to highlight
the major themes from the conference and pinpoint specific principles and
actions that can be embraced for achieving e-government for all. This will
provide input for a final report of the conference.

Gopalakrishnan (Krishnan) Devanathan commented that it was unfortunate that
so few actually participated in the debates and discussions. He proposed
that we are missing a very fundamental problem, which has not been addressed
thus far. "Why are we still fighting with the idea of e-Governance, when it
can no longer be made relevant?" he asked. "E-Governance will have a natural
death if e-service is introduced through private-citizen partnership. Even
in the 21st century, let us not ... continue with the idea of Governors and
Governed," he continued. "The Government should be renamed as 'Servants of
the people, by the people, for the people' ... [t]hen the topic of this
virtual conference can be 'e-service to society.'" Corruption is a state of
mind when there is no self-discipline on either side. "The 'please the boss'
culture also brings in bureaucracy and makes individuals just puppets in the
hands of the boss. It is the role of every individual to get away from this.
Individuality and freedom of thinking and working is a must," he concluded.

Commending the conference, Alan J. Rosenblatt said, "The idea of an ongoing,
moderated discussion using message boards is exactly the kind of dynamic
that makes the Internet a revolutionary force in the political arena." He
continued, "The 'communications revolution' brought on by the Internet stems
from its ability to facilitate all modes of communication, including the
full range of participant dynamics (one-to-one, one-to-many, many-to-one,
and many-to-many), a full range of media delivery (text, image, audio, and
video), and the ability to communicate on both real-time and on-demand.
Advocacy communities that take full advantage of Internet technology are
able to grow quickly and exert a growing influence over the policy formation
process."

Lisa Kimball of Group Jazz shared a quote to capture some of the sentiments
expressed in the discussion: "These communities did not become civic simply
because they were rich. The historical record strongly suggests precisely
the opposite: They have become rich because they were civic. The social
capital embodied in norms and networks of civic engagement seems to be a
precondition for economic development, as well as for effective government.
Development economists take note: Civics matters. How does social capital
undergird good government and economic progress? First, networks of civic
engagement foster sturdy norms of generalized reciprocity..."
--Robert D. Putnam

To illustrate, Lisa Kimball, shared some slides about the evolution of the
Internet and communications. In addition to major shifts in modes of doing
business and engaging in learning, Internet growth has also brought with it
shifts in how organizations and associations connect to make a difference.
It has become a significant venue for advocacy, political action, and
stakeholder engagement.

She suggested that the problem is NOT that not enough people have access to
information. Rather, too few people are producing information - the stories,
the ideas, the language that makes their experience real to others. "If the
Internet is going to fulfill its promise to support and enhance the quality
of Civil Society and support our efforts to collaborate to make a better
world, then we need to focus more on the social computing capacities of the
Internet and less on its information processing capacity," she said.

"The first implication of this perspective is that we need to understand the
Internet as a place for groups of people to interact in social spaces - not
just a place for individuals to access canned information." She offered an
example of such an environment used by Asian Americans for Equality - a
project supported by the Fannie Mae Foundation's Knowledgeplex site. It
includes not only documents and calendars but also member profiles and a
caf

Communications-Related Headlines for November 14, 2003

BROADCASTING
FCC Planning New Giveaway to Networks and Broadcasters Worth
Billions

SPECTRUM
Wireless Networks Gain Spectrum

IN MEMORIAM
Final Tribute to Sharon Capeling-Alakija

EVENTS
International Education Week

E-GOVERMENT FOR ALL CONFERENCE, DAY 9
Partnerships for Success: How Government, the Private Sector and
Civil Society Can Work Together
E-Democracy and Civic Participation
Public Use of E-Government: Citizen Perspectives
Closing Plenary: Bringing It All Together
"Open Space" Discussion Forums

Note: During the 10 days of the E-Government for All conference (November
3-14), the Headlines team will include highlights from the ongoing
conference sessions, along with our usual headlines. We hope you find the
additional summaries useful. For more information on the conference, please
visit http://www.egov4all.org.

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BROADCASTING

FCC PLANNING NEW GIVEAWAY TO NETWORKS AND BROADCASTERS WORTH BILLIONS
The FCC may soon approve a policy that would benefit the four major
broadcast networks by allowing each TV station to broadcast multiple
interactive channels over cable systems. But the commission has thus far
refused to require that broadcasters commit to a public interest "quid pro
quo " in return. Known as digital multicasting must-carry, the plan is being
debated behind closed doors by some of the country's most powerful media
giants. "Before the FCC decides on any new must-carry rules, it must first
finish a proceeding on public interest obligations for digital
broadcasting," said Jeff Chester, executive director of the Center for
Digital Democracy (CDD). "The public deserves a meaningful dividend in terms
of measurable services, such as free time for civic discourse, increased
public affairs and children's informational programming," he added. The CDD
is unconvinced by both the television and cable industries' sides of the
argument. "It should not be a question of whether the FCC caves in to one
special interest or another -- in this case broadcasters versus cable. The
FCC --at least this time -- should act as if the public interest really
mattered," said Chester. The CDD has launched a campaign to generate
messages to the FCC about this policy.
SOURCE: U.S. Newswire; AUTHOR: Jeff Chester
http://releases.usnewswire.com/GetRelease.asp?id=142-11122003
The campaign website:
http://www.democraticmedia.org/getinvolved/mustCarryAction2.html

SPECTRUM

WIRELESS NETWORKS GAIN SPECTRUM
Yesterday, the FCC decided to set aside some airways for wireless Internet
users, which the agency said would encourage the spread of high-speed data
access in underserved areas. This action is the latest strategy of the FCC
to free up high-frequency spectrum for devices that access the Internet via
wireless connection, often referred to as WiFi networks. Critics say the
decision is not well suited for delivering a robust, high-speed data stream
to a wide area. "The problem is that the combination of the high frequency
and the low power limits mean the stuff won't go far enough," said Harold
Feld, associate director of the Media Access Project, a Washington-based
public interest law firm. "[M]aking more spectrum available for this
important application will foster facilities-based competition and
significantly advance the public interest," says Michael Powell, FCC
chairman.
SOURCE: Washington Post; AUTHOR: Christopher Stern
http://www.washingtonpost.com/wp-dyn/articles/A38286-2003Nov13.html

IN MEMORIAM

FINAL TRIBUTE TO SHARON CAPELING-ALAKIJA
The United Nations pays their final respects to the late Sharon
Capeling-Alakija (1944 -2003), UN Volunteers Executive Coordinator, at a
memorial service in Bonn, Germany. "During the ceremony Ms. Capeling-Alakija
was eulogized as a "powerful woman" with "profound commitment", said the UN
press release. "Today, we celebrate a woman of courage, a woman of vision, a
strategic planner, a team-builder, a fighter, a fund-raiser, a manager and a
leader. But what we most celebrate is the wonderful person Sharon was -- one
of a kind," said Mark Malloch Brown, Administrator of the United Nations
Development Programme (UNDP). United Nations staff plans to plant a red
maple tree in Capeling-Alakija memory. Ms. Capeling-Alakija, 59, passed away
on Nov. 4, in Bonn, Germany, after a long battle with cancer.
SOURCE: UN Volunteers; AUTHOR: Caroline Stiebler, Contact
http://www.unvolunteers.org/infobase/news_releases/2003/03_11_11DEU_sca.htm

EVENTS

INTERNATIONAL EDUCATION WEEK
November 17-21 is International Education Week, sponsored by the US
Departments of State and Education, to draw attention to the importance on
international education in schools in the United States. To launch the
week's activities, a video conference will take place from Cardozo High
School in Washington, DC, linking the US Secretary of Education Rod Paige
and students at Cardozo with Education Ministry officials and students in
Mexico, Egypt and South Africa. The event will take place Monday, November
17th from 11 a.m. to 12 p.m. EST and will be webcast live at
http://w.on24.com/r.htm?e=3818&s=1&k=D6BECAC188A3CE5C10EC55E5F57B8237.
SOURCE: Global Nomads Group; CONTACT: Jonathan Giesen
http://www.FriendshipThroughEducation.org
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E-Government for All:
November 3-14, 2003
Over 1200 participants from 80 countries
Information and registration: http://www.egov4all.org/

CONFERENCE SUMMARY, DAY 8

Public/Private Partnerships for Success

Erik Baekkeskov began the day by asking, "What bodies are in place inside
the government you deal with to monitor the performance of your
organization, its compliance with contract terms, to handle disputes, and to
specify contractual terms when the document is unspecific?"

Becky Stawiski responded, "Although the San Diego Futures Foundation was
'born' out of the San Diego County outsourcing contract, we are a separate
501(c)3 organization with a board of directors that makes decisions about
what we do." She thought Erik's question was more related to the outsourcing
contract between the Pennant Alliance companies and offered to put him in
contact with the correct people.

Next Kenan Jarboe followed up on Benjamin's and Erik's comments. "How do we
measure success with these project?" he asked. "I realize that the San Diego
Futures Foundation is too new to have gone through a formal evaluation --
but what are your internal metrics of success? We heard about a failure case
with the Ohio food stamp program. Were there some measures or early warning
signs that could have been put in place before the program got too big and
came crashing down?" He asked others to join in with examples from their own
projects.

Benjamin DeLanty responded to Ken's question about program evaluation.
"Measures of success often take shape through a balance of quantitative and
qualitative measures," he explained. In his work, he tailors an engagement
to meet specific needs of organizations. "For instance, the San Diego
Foundation should view their e-bus as successful, first through the number
of computer users they reach ... After an initial measure, it is possible to
determine if it is as high as possible."

In addition, there are unanticipated outcomes that are also quite valuable
measures. For instance, perhaps they want to take a look at the number of
computer users trained by the e-bus -- informally and formally -- along with
the number of times these users have accessed services from or via the
e-bus. "[M]easures of success are, more than not, functions of anticipated
and unanticipated outcomes. This is the modeling that should come through a
good evaluation. At the appropriate point in time, a formal report should
translate all of this through a solid statistical analysis," wrote Benjamin.

His final point emphasized the importance of solid research and evaluation
in all work, especially given that most funders require an evaluation
component in contracts and awards. "It should not be something that's
dreaded, and rather looked at as an empowering, informative opportunity," he
said." Partnering with an experienced, well-respected research and
evaluation firm is essential. Organizations almost always have the chance to
improve quality in both services and service delivery."

Rosemary Gunn suggested that the starting point in evaluation should be the
goals and objectives of the project. An example is the number and
demographics of participants, which would help to indicate whether the
program is reaching the people the program is intended to serve. "It may be
that this project is in an environment such that an external consultant
would be better able to deal with the political realities. It is certainly
true that it is better to design an evaluation, including measurable goals
and objectives, at the start," she said. She also thought that evaluation,
perhaps self-evaluation, could be built into any project and that it does
not have to be terrifically expensive to be worthwhile.

J. Ramon Gil-Garcia pointed out a research project related to this topic:
"New Models of collaboration for Delivering Government Services"
(www.ctg.albany.edu/projects/cefrio). The objective is to enhance our
understanding of multi-organizational collaborations engaged in the delivery
of government services to citizens and businesses. The concept of
"collaboration" includes not only public-private partnerships, but also
encompasses situations involving multiple government organizations, and
government working with nonprofit organizations. It involves comparative
analyses of successful collaborations in North America and Europe through
case studies developed by an international network of field researchers.

E-Democracy and Civic Participation

Day 4 of the "E-Democracy and Civic Participation" forum began with Belinda
Spinosi addressing Alan J. Rosenblatt on the issue of voting records.
"Voting records are kept by household, registered if anyone voted, how many
voted, what party affiliation you voted ... that is why parties buy them and
use them as tools to target households."

Spinosi asked Ella Smith and Taran Rampersad to elaborate on how to take the
debate and information and create votes that push elected official to policy
changes.

"Belinda, do you mean voter registration data? That is different from
records of how people voted," asked Rosemary Gunn.

"I really think the key -- the underlying spirit necessary -- is to not view
technology as a tool, but to rather focus on the problems faced without the
confines of the dreaded box," commented Rampersad. He continued, "Someone
needs to look at how representatives do what they do presently and more
importantly -- why they do things the way they do. If the why goes away with
the advancements in technology and online society, then the how needs to be
re-evaluated before it is implemented."

Spinosi responded to Gunn's question by clarifying what she meant by voting
records. "I mean campaigns buy and use precinct 'maps' and data output by
addresses, by street address, by entire streets, as in 1 E Main Street up to
5000 E Main Street." She said that in Ohio you can buy this data on disc and
in paper form from the precinct.

"Could we also find a way for representatives to put all the citizen debates
online by issue?" Spinosi asked. She said that way citizens want
representatives to vote would be itemized and could be kept in a succinct
and permanent record.

Rampersad responded that the system he spoke of earlier would do what
Spinosi was asking. It would need to use traditional media to disseminate
how to use it and point to a weblog with the instructions, he says. "The
first topic should be a moderate-high interest topic to allow for 'training'
of the eCitizenry. The technology involved would take less than an hour to
set up," he added.

"Alan, I like your phrase 'the Sword of Digicles.' There was an old saying
we used back in the days when technology assessment was still considered a
worthwhile activity: 'technology is neither good nor bad ... nor is it
neutral.' ICT has the potential for both opening up and constraining the
political process," commented Kenan Jarboe of Athena Alliance.

Jarboe said he fears that online participation will be perceived as
sufficient and will undercut efforts to reach those offline. "Those left out
will be even more left out -- and we will have fig-leaf participation," he
said.

Public Use of E-Government: Citizen Perspectives

Shireen Mitchell noted that Taran covered a lot of territory in addressing
personal security concerns. The most important is education, she said.
E-government funding should include at least twice the amount of money spent
on the technology for initiatives to educate the citizens and
community-based organizations that will provide services to citizens. "All
strategies should include ample technology education," she said.

Taran expanded on what he meant by "geographic borders digressing." With the
Internet, the distance of communication for people has decreased
significantly. "If someone had told me that as a child I would be able to
attend a conference where peoples from around the world congregated while
staying within their own countries, I probably would have laughed," he said,
but here we are. "Yet we're all subject to different issues based on social,
economic, legal and resource driven issues within our geographic locale. So
when I say that the geographic borders are digressing, what I mean is that
the issue of geography is becoming less important -- it *has* become less
important. And these social, economic, legal and resource driven issues have
risen to the fore," he explained. "I sincerely believe that the next
advancements in society, including eGovernment, will have to be based on the
social, economic, legal and resource driven issues. This means a shift in
how we look at things," Taran concluded.

Closing Plenary: Bringing It All Together

Moderator Andy Carvin welcome everyone to the closing plenary of the
E-Government for All conference. He explained that the goal during the
plenary is to identify the major themes that have emerged out of the
conference, including:

- Principles that can be applied to achieving e-gov for all;
- Resources and tools for achieving e-gov for all;
- Next steps that can be taken by us as a group or individually.

He said that the Benton Foundation plans to publish a report that highlights
the major themes from the conference and pinpoints specific principles and
actions that can be embraced for achieving e-government for all.

Moderator Greg Benson, Executive Director of the NYS Forum, also welcomed
participants to the plenary. Greg shared some of his observations of what's
taken place within the "virtual walls" of this conference since November 3rd
as input for the development of some guiding principles that we might
integrate into a "call for action" that all who are interested might pursue
beyond the confines of this one event. He said that this Plenary Session
will be instrumental in forging that important outcome of this conference.

One striking feature of this event for Greg has been the number and
diversity of persons and organizations that have participated -- nearly
1,300 persons from over 80 countries are registered participants. "The fact
that so many have turned out and offered ideas and best practices, raised
issues and potential policy solutions, underscores what many of us had hoped
... that there is a genuine and widespread interest in and commitment to
seeing that e-government is truly developed 'for all,'" said Greg.

Greg said he was also struck with the quality and quantity of the "best
practice" examples offered by participants at all levels. "This alone made
staying 'tuned in to' this conference a rewarding experience, rich with new
and effective ideas," he said.

It also became evident that the progress toward achieving egov for all is
very often imbedded in political will. "At one end of the spectrum this was
evidenced in discussion of the selection of which languages were
'acceptable' as alternates to the native language," said Greg. At a less
politically complex level, discussions focused on e-gov at the "micro" or
agency level in typical "stovepipe fashion" - that is, redundant, isolated
and likely far more costly efforts often pursued by state government
organizations. "I seem to recall seeing that unfortunate approach being
evidenced at all levels of government (local, county, state and national)
throughout the conference discussions," Greg commented.

There were suggestions for clear standards and guidelines "so all of us
might better know our destination as we plot our respective routes to
compliance and inclusion." Another issue raised was that many initial and
continuing e-gov efforts are being driven by achieving cost reductions and
government efficiency, or even by the perceived need to simply "keep up"
and/or "be on the web." "Those motives have often resulted in diminished
citizen access to information and services as the migration 'to the web' has
given rise to the faulty assumptions inherent to the idea that simply being
on the web can supplant traditional government service delivery channels,"
Greg suggested.

Greg closed by thanking the Benton Foundation and Group Jazz, the other
co-sponsors, our keynote, the panelists and all who contributed to the rich
and rewarding experience.

Donald Straus noted that only a fraction of the thousand plus conference
"participants" actually participated. With this in mind, he offered several
questions/suggestions. To get the most out of such a large group and an
equally large and complex subject, he thought that more vigorous
facilitation would be helpful. The facilitation team should include
recorders to segregate and integrate different ideas as they are introduced,
while there could of course be room for brainstorming of ideas -- as it
seems was the pattern for what we have just gone through.

Andy Carvin responded to Don, saying that this is generally how online
discussions work. "For example, I run a discussion group with 3,200 members,
but in general probably 300 people regularly participate over the course of
a given year. Most others tend to 'lurk' -- ie, read messages and follow the
discussion," he explained. "If all 1,200 people participating in the
conference also posted messages, we'd have an overload of content flowing at
a rate no one could keep up with," he added.

Andy also explained some of the difficulties with facilitating the
conference, such as finding volunteers to manage each session 24/7. "Since
this conference ran 24 hours a day, people could post messages when the
facilitator was offline, so discussions often went in other directions
because of it," he said. There will be an online survey for participants so
they can critique the event and make comments like this.

Bob Carlitz wrote that in a forum of this type, it's always very important
for the group to be able to converge on some common purpose. He suggested
that one productive outcome for this discussion would be to found an
international program for participatory e-government. He identified several
dimensions to such a program. These include:

*People. "I think that the most valuable thing I've gotten out of the
present forum has been the chance to meet people around the world whose
interests parallel ones that I've had for several years and whose experience
goes far beyond the things I've personally encountered," Bob said. "We could
build on the present forum in several ways - with ongoing online
discussions, a space for collaborative projects, a registry of people
working in this field, etc."
*Projects. "[It] would be invaluable to have a place to record best
practices from around the world. I would favor an interactive Web site
coupled to a print journal and e-mail newsletter. This is likely to be a big
effort, but it should have a major pay-off," he suggested.
*Tools. "To the extent that these tools are built on Open Source platforms
or are based on published principles and models, they can readily be
replicated and used elsewhere ... Repositories currently exist at many
different sites, but there is no overall coordination, focus or attempt at
quality control (at least as far as I know). All of these would be helpful
assets."
*Principles. Bob used transparency as an example, which should guide the
architecture of systems of e-government. "There are also principles borrowed
from computer science, including modularity, data standards and
interoperability, without which systems will never scale to broad adoption.
And there are also ethical principles, such as impartiality, that must
underlie systems that will expect to gain broad public support," he added.

Andy Carvin responded that Benton has been considering creating digital
space for an "E-Government for All" community center in which participants
could share resources, create new partnerships and discuss the issue
further, perhaps even plotting outreach campaigns targeting both
policymakers (to raise awareness of the importance of accessibility, equity,
understanding their e-gov audiences, etc) and citizens (to raise awareness
of what e-gov resources exist in their country/community and how to take
advantage of them).

"We still have a lot of work ahead of us in terms of planning and
fundraising, solidifying editorial partners, etc but hosting an E-Gov center
on the site might give us some extra leverage during [the re-launch of our
digital divide network site]," Andy suggested.

Taran Rampersad thanked the conference organizers and said that the
international perspectives were of most personal interest to him, since it's
an area of learning for many of us. "This was reflected in the flexible
positions and free thought I saw flowing in discussion. Many seemingly
unrelated topics became related, many countries shared valuable information
and learned from each other," he noted.

Taran thanked the other participants for open discussion and for giving him
a better perspective on problems with implementing eGovernment. He thought
the only thing missing from the conference was the coffee. "I hope that we
can keep these channels open. It seems to me that everyone will benefit if
we do so," he concluded.

Peter Ladd of Group Jazz responded by offering some virtual treats for the
virtual conference.

In terms of next steps, Donald Straus suggested that a potential use of
e-gov might be facilitated citizen discussions, possibly via public
television and the new interactive digital technology, during the month of
October before a November election day. Andy said this sounded similar to
the ideas addressed in the e-democracy session.

Belinda Spinosi commented that it was nice to have the opportunity for
anyone to pick a discussion topic or direct a discussion. "Though I grant
you representatives will more than likely ask us opinions on items that go
before them (let us hope they do), there will be items that never come up on
the radar of representatives because of the ciphering ... or as we say
gatekeeping of information to elected officials," she suggested. "At least
one option for citizens to bring issues to the forefront and tallied, that
may not have any other way, would be highly recommended," she concluded.

Todd M. La Porte, a faculty member at George Mason University in Washington,
DC, joined in to let the group know about the results of a multi-year
research project investigating how governments' use of networked information
technologies relates to overall government performance.

"In the process, we've created and used a new political variable: openness
in bureaucracies or administrative organizations, which is a concept akin to
democracy in politics. We find that at most the openness of government
agencies is only modestly associated political democracy," Todd explained.
He offered to share with anyone interested in working with real data down to
the organization level, and up to the global level.

The project's latest paper concludes that:
* Web presence in national ministries incorporating high levels of
transparency, interactivity and openness appears to motivate agencies to
operate more effectively.
* Organizational web operations appear to be creating a virtuous cycle of
opportunities, demands and expectations, and administrative responses, in
contradiction to earlier findings about computerization of governments,
which were that organization leaders managed to reinforce their authority
with computers, resulting in few changes.
* Even poorly run agencies can develop a high-quality online presence once
they have experience with the Internet, which bodes well for the prospects
for e-government leading to significant improvements in administrative
effectiveness and overall government performance. This puts the focus on
those closely connected to web operations such as webmasters as
organizational designers and change agents, rather than only senior leaders
or political overseers.
* As noted above, there is only a modest relationship between transparency,
interactivity and openness in government and political democracy. This
relationship requires further study, which we are planning to do in the next
phase of our work.

"In my view, government, governance and participation are distinct, but
beginning more and more to blur and intermingle, due largely to the
emergence of technological, organizational and social networks," said Todd.
He concluded that the data are encouraging -- that implementation of good
design in e-government can lead to real improvements in performance.

Lisa Kimball of Group Jazz commented on the role of facilitation in online
activities. She proposed that there is a bigger problem than the
information gaps and access issues defined as the digital divide. "Too few
people have the perspective and know-how they need to PRODUCE information
and distribute it via the Internet. Not enough people are able to use the
Internet to tell their stories, share their experience, or provide us with
their language to help us understand the world from their point of view,"
she explained. "If the Internet is going to fulfill its promise to support
and enhance the quality of Civil Society and support our efforts to
collaborate to make a better world, then we need to focus more on the social
computing capacities of the Internet and less on its information processing
capacity," she continued. The first implication of this perspective is to
see the Internet as a place for groups of people to interact in social
spaces - not just a place for individuals to access canned information. That
will require a lot of facilitation, training, etc.

Next Lisa suggested expanding our concept of "participation" beyond the
limited view that it's just about posting comments. "Just as is true in a
face-to-face meeting, many people are able to get significant value by
listening. Some listen to what happens and have valuable one-on-one
conversations with other participants in the hall," she explained. "The most
telling indicator of the value of a meeting is not how many people speak --
but how many people are able to take something of value from the meeting and
use it in the course of their own work," she added. The most important
things that happen related to a virtual conference sometimes happen AFTER
people log off. As a next step, "How can we find more ways to connect with
what people do with what's offered online OUTSIDE the online context? " she
asked.

Rosemary Gunn asked Todd to define transparency, interactivity, openness in
government and political democracy as used in the study. "Seems to me that a
low positive correlation between governments' scores on a scale of political
democracy and scores on "transparency" (etc.) might or might not be
surprising, depending on the definitions and the countries involved," she
said. "[W]hat some of us are suggesting is that transparency is needed to
level the playing field between citizens and government, not that there is a
statistical relationship of any sort," she added.

Rosemary wondered if the "next steps" might include thinking of ways to
interrelate the many facets that need to come together for the type of
e-government we have been envisioning -- including research and practice, as
well as IT, program and process.

"Open Space" Forums

In the "Core issues preventing implementation" forum, Vrajlal Sapvadia of
NICM, India said, "In any e-governance project humane approach should be the
core point to remember and no technology can replace a human being." He said
specific efforts should cater toward those affected by disabilities.

In response to Rosemary Gunn's question about e-Consultations in Canada,
Jennifer Murray said, "The Government of Ontario, Canada, has made a
commitment to ensure citizens have access to a wide range of tools and
information that will enable them to participate more fully in the
democratic process." She continued, "As a result, the government has
included creating electronic channels for citizen participation as one of
the four components of the Ontario e-Government Strategy. The current
governing party has pledged to renew democracy in Ontario, including making
online voting an option and providing new ways to make citizens' voices
heard."

In the "Just wanted to note this interface is great" discussion, Taran
Rampersad said, "It was apparent to me that this website
[http://egov4all.gjhost.org/] was well designed when I first got here - but
after a few weeks of use, I'm still exploring the features and functionality
it offers while allowing intuitive use and handling dynamic data." He said
that as an instructor and developer of web design, he could appreciate the
egov4all architects. Gail Watt and Ella Smith also applauded the web site.

"Is anyone using this who's not taken part in an online discussion before?
If so, what do you think?" Smith questioned. Spinosi commented on the
"playing field" being pretty level and asked if these discussions can
continue.

Andy Carvin responded to Spinosi, asking her to visit the Closing Plenary
session. "We're very interested in creating a permanent home for this topic
and creating a discussion space to continue the conversation," said Carvin.

"In addition to the human interface to an online discussion forum, it's
interesting to think about possible machine interfaces to the information,"
said Bob Carlitz of Information Renaissance. He turned the discussion
toward the question of interoperability. "Is it easy for researchers to
obtain a 'dump' of the entire discussion archive," he asked. He said this
would allow various analyses of the dialogue. "One of the weaknesses of the
many proprietary systems that have sprung up to host discussion forums is
the lack of a common data exchange mechanism," Carlitz offered. As a result,
data in these forums is hard for researchers to access and to amalgamate the
distributed discussions, he said.

Vrajlal Sapovadia opened the topic of "E-Governance means to combat
corruption and increase efficiency and effectiveness." Sapovadia said,
"E-Governance provides environment free from corruption, a major issue for
good governance." He concluded that the combination of technology, law and
general management principles provide effective results. He further pointed
out that in lower literate countries, this type infrastructure is needed.

Rampersad responded that this type of infrastructure minimizes bribes, but
does not eliminate them. "However, the sword has two sides. The people that
e-government is entrusted to must also be uncorrupted," he said.

"The US has Sunshine laws that basically state that if the peoples' business
is out in the sunshine ... it cannot be corrupted," said Belinda Spinosi.
She continued, "Same thing happens online ... if it is there where all can
be seen, it will not be corrupted."

In the "Can government and Internet governing bodies be trusted to implement
e-gov effectively?" forum, Andy Carvin commented, "E-Government can provide
both convenience for citizens and the possibility of better citizen
oversight and monitoring of government." He continued, "The latter, however,
is to some extent dependent on the degree to which government allows
transparency of its functioning over the Internet, and the extent to which
the Internet remains a relative open Information Highway."

Carvin then began asking some important questions about ownership and how it
relates to e-government. "What are the factors favoring and opposing this
openness?" he asked. "To what extent are ICANN and other Internet management
organizations being taken over or co-opted by corporate interests, and what
are the potential effects of this on e-government as an oversight and
monitoring tool?" pondered Carvin.

Continuing with questions, Carvin asked, "What has the US government done to
promote transparency, what has it done to oppose transparency, and to what
degree are citizens aware of either of these?" He said examples would
include the withdrawal of direct Web access to Congressional Research
Service reports, and the heavy censorship of the publicly available copy of
the Maryland state study on security of electronic voting machines. "What
could the government do that must be anticipated and guarded against?" he
questioned. He also prodded for an account of related international
experiences.

"There are many factors affecting openness, but I would have to say that the
most negative factor would be inertia due to reliance on traditional
methods," responded Rampersad. He continued, "The second most negative
factor is that 'new' methods being looked at may not be leaps forward, but
rather making what could be a simpler system more complex." He offered
education as one possible solution.

"The positive factors are technology and people, which are also negatives
given certain vectors," he offered. He said another positive is people, like
the ones attending this conference. He questioned whether we are interested
enough to spread the dialogue and learning to the grassroots community.

Rosemary Gunn commented on Carvin's question posed earlier on what has been
done to promote transparency within government. "Simply putting information
online (the GAO report cited below is an example) is an enormous advance:
transparency only helps when the available material is accessible." She
continued, "A set of examples is provided by those federal agencies that
have not only made it possible to comment online about rulemaking
(development of regulations), but also present background material and the
file of comments received." She said that eventually www.regulations.gov
would make this possible for all agencies. She also offered, "The E-gov Act
encourages participation and tells agencies to do more online (etc.). I
believe it will increase transparency, but so far it is vastly
under-funded."

Gunn said that increasing transparency is complex and requires first
defining what we mean by "transparency." She cited a new report
[http://www.gao.gov/new.items/d03929.pdf], which demonstrates that more
information has been made public.

-------------------------------------------------------------------

Communications-Related Headlines for November 13, 2003

EDTECH
CCT Report Synthesizes 20 Years of National Education Technology
Policy

EVENT
Regulating Media Competition: The Development and Implications of
the FCC's New Broadcast Ownership Rules

E-GOVERMENT FOR ALL CONFERENCE, DAY 8
Partnerships for Success: How Government, the Private Sector and
Civil Society Can Work Together
E-Democracy and Civic Participation
Public Use of E-Government: Citizen Perspectives
"Open Space" Discussion Forums

Note: During the 10 days of the E-Government for All conference (November
3-14), the Headlines team will include highlights from the ongoing
conference sessions, along with our usual headlines. We hope you find the
additional summaries useful. For more information on the conference, please
visit http://www.egov4all.org.

-------------------------------------------------------------------

EDTECH

CCT REPORT SYNTHESIZES 20 YEARS OF NATIONAL EDUCATION TECHNOLOGY POLICY
A new report from the Center for Children and Technology (CCT) finds a
striking consensus in past recommendations for the effective integration of
technology in schools and offers advice about recommendations for the next
20 years. "A Retrospective on Twenty Years of Education Technology Policy"
synthesizes the findings of more than 25 major studies and policy papers,
beginning with "A Nation at Risk" in 1983. In examining past research and
policy work on technology's role in education, CCT researchers identified a
conceptual framework that offers substantial guidance for striking a balance
between the demands of improving practice over time and pressing public
concerns such as accountability and equity. According to the report, the
focus of educational technologists and researchers has shifted away from an
emphasis on "single input" strategies, such as the wiring of schools, to an
appreciation of the multiple dimensions of the educational system that
influence the way technology is used. "The lessons learned in this report
can help to guide future educational technology policy so that we are
building on past successes and continually working to improve teaching and
learning," said CCT Director Margaret Honey.
SOURCE: Center for Children & Technology; CONTACT: Chad Fasca
http://www2.edc.org/cct/pressroom_release.asp?numPressReleaseId=24
The report is available at: www.NationalEdTechPlan.org

EVENT

REGULATING MEDIA COMPETITION: THE DEVELOPMENT AND IMPLICATIONS OF THE FCC'S
NEW BROADCAST OWNERSHIP RULES
On Friday, November 14, from 8:30 AM to 3:00 PM, American University Law
Review will hold a symposium about the FCC's media ownership rules.
Symposium panelists will discuss the development and implementation of these
regulations, as well as their impact on media outlets, the public, and the
diversity of programming and opinions in the media. The panels will cover
Economic Efficiency vs. Public Interest, Competition vs. Conglomeration, and
Representation of Marginalized Voices. The Honorable Susan Ness, former
Commissioner of the FCC will deliver the keynote address.
SOURCE: American University Law Review; CONTACT: John Fieldsend
http://www.wcl.american.edu/journal/lawrev/

-------------------------------------------------------------------

E-Government for All:
November 3-14, 2003
Over 1200 participants from 80 countries
Information and registration: http://www.egov4all.org/

CONFERENCE SUMMARY, DAY 7

Public/Private Partnerships for Success

Becky Stawiski began the day by addressing Benjamin DeLanty's question about
partnerships in program impact studies. "As you know, good program
evaluation is always important in determining the impact various programs
are having in the community," said Becky. "Because our organization is
young, we have not had the opportunity to partner with evaluation firms to
measure the impact of our programs."

Nita Kyriacopoulos spoke on behalf of Citizens' Union PAREMVASSI
(www.paremvassi.gr), an Athens-based NGO. "It is our belief that the great
challenge of the 21st century will be the transition from the existing
hierarchical representative democracy to a more multi-dimensional pyramid of
a society structured around three poles: The State, the Private Sector and
Civil Society," she stated. "Critical to this is of course the introduction
and adoption of ICTs, but it will have to be accompanied by other
developments in the political and economic spheres like changes the workings
of political parties, the strengthening of independent regulators, etc.,"
she added.

Sharon R. Swain complimented Ms. Stawiski on the various programs for the
San Diego area that are geared towards true equal access to the e-Community.
"In my opinion, the eBus program really exemplifies the commitment to
eliminating the 'digital gap' that is so prevalent elsewhere. Working and
living along the border in El Paso, we see even more evidence of large
segments of our population being left out and behind because of this
widening gap. I applaud your efforts," wrote Sharon.

Becky Stawiski thanked Sharon and said she believes San Diego has a very
good model that could be used in other cities and counties. "The eBus has
been very popular here in San Diego," said Becky. "We are finding that
seniors are especially drawn to the eBus because many of their community
centers do not have space for computer labs and they also find they are less
intimidated about technology on the eBus. And, of course, kids love it!"
Becky added that the University of Texas El Paso (UTEP) in Sharon's
community has been especially successful with online learning. Sharon agreed
and said, "I'd like to see more action taken to bring e-government to the
general public. I guess things like this take time and lots of energy."

Taran Rampersad ended the day by asking Nita if there are overlaps between
the three poles she mentioned, and how they are being handled.

E-Democracy and Civic Participation

Day 3 of the "E-Democracy and Civic Participation" forum began with Tyler
Green, a public policy and political consultant, raising important questions
about those typically left out of civic participation. "I find it
interesting that there seems to be a baseline assumption in this thread
regarding access to and use of technology," said Green. "Elderly voters,
voters without computers and voters without college educations are quite
unlikely to have access or to use anything being discussed here."

"Given the fact that this conference is about achieving E-Government for
All, we really need to focus on the equity/digital divide perspective of
e-gov, and in the case of this particular forum, e-democracy," said Andy
Carvin.

Research should make better connections to average citizens, said Donald
Straus. "There are more old folks than some of you may realize (I am 88 with
a number of contemporaries, friends and associates who are limping along in
your wake," commented Straus. He said that researchers have to adjust; learn
to accommodate the average citizen.

Taran Rampersad gave an explanation of each of the groups that Green said
were left out of civic participation. He described specifically tailored
issues of the elderly voter, voters without computers, and voters without a
college education. He said that everyone has to deal with bureaucracy.
"Everything relates back to the interest of the citizen in their own
governance. Encouraging the interest is key -- through easier use of
technology, to assuring that the most is done to meet primary needs of
citizens, to simply making things readable," added Rampersad.

"Could it be that as we move toward government-by/through/with-technology
that we're further alienating voters who don't have access to that
technology or training?" asked Green.

First, we are not increasing interest in e-government enough for people to
actually want to participate, said Rampersad. Second, we may not be
addressing the primary needs of users, who are presently not accessing
technologies, he added.

"As a U.S. citizen (presently living abroad), I would be considered a 'voter
of color' and yet, I am ill-defined in that regard (I always checked 'other'
in those lovely little profiler boxes). When asked for an explanation, I
would say 'None of the above'," said Rampersad. He says he does this because
"defining who I am is what I perceive to be less important than what I have
to say." He continued, "As an individual, I want a government more
interested in my message than who I am. Underneath my social security
number, I am an individual. I am a voter." Rampersad said that technically
he would be considered a 'less educated voter' because he did not finish
college and neither did one of his parents. He made the point that not
everyone that has not completed higher education is less educated.'

"The Internet offers the possibility of building new expert communities,
rather like the spontaneously-organized collaborations that produce much of
the high-quality Open Source software in wide use on the Internet. Such
groups are likely to challenge traditional structures, while offering
government better and broader advice than has been possible in the past,"
offered Bob Carlitz.

The discussion also threaded into other topics such as government officials
and videoconferencing to meet constituents in Washington, but limited use of
technologies to engage citizens.

Conn Crawford, from the e-government unit of the City of Sunderland Council
(www.sunderland.gov.uk) asked for definitions of "scrutiny" in a democratic
society. "Is this the ability of the citizen to observe and contribute to
the configuration and disposition of services which directly impact on their
own quality of life?" He continued, "Is e-voting really the most effective
'signaling' of our approval (or otherwise) in the information age?"

Next Alan J. Rosenblatt addressed participants' concerns with the digital
divide. He offered what he called 'calming points' to the discussion. He
said 64 percent of the country is online; 18-20 percent of the country is
one-step removed from being online; public access in libraries and cyber
caf

Communications-Related Headlines for November 12, 2003

E-GOVERNMENT
Ambitious Sri Lankan Project to Usher in E-Governance
Administration Urges Senate to Revisit Cuts in Tech

21ST CENTURY SKILLS
UK Government Skills Targets Under Threat

EDTECH
Schools Website Launched in Northern Ireland

E-GOVERMENT FOR ALL CONFERENCE, DAY 7
Partnerships for Success: How Government, the Private Sector and
Civil Society Can Work Together
E-Democracy and Civic Participation
Public Use of E-Government: Citizen Perspectives
"Open Space" Discussion Forums

Note: During the 10 days of the E-Government for All conference (November
3-14), the Headlines team will include highlights from the ongoing
conference sessions, along with our usual headlines. We hope you find the
additional summaries useful. For more information on the conference, please
visit http://www.egov4all.org.

-------------------------------------------------------------------

E-GOVERNMENT

AMBITIOUS SRI LANKAN PROJECT TO USHER IN E-GOVERNANCE
In anticipation of the World Summit on the Information Society, the Sri
Lankan government is working on its plan to introduce e-government in the
country. The ambitious pilot program, with a budget of about $300 million,
is the nation's first attempt to bring together all government institutions
through networking. The e-Sri Lanka project is intended to improve delivery
of public services, facilitate coordination across agencies, and increase
government accessibility and accountability. Once fully implemented, the
project will enable weather forecasting for fishermen and provide for
electronic bidding and e-tenders. Sri Lanka is seeking technical assistance
from ICT-savvy nations such as India and Malaysia.
SOURCE: Digital Opportunity Channel; AUTHOR: Champika Liyanaarachchi,
OneWorld South Asia
http://www.digitalopportunity.org/article/view/72556/1/

ADMINISTRATION URGES SENATE TO REVISIT CUTS IN TECH
As the US Senate debates the Commerce, Justice and State FY 2004
appropriations bill, the Bush administration is asking for better funding
for an assortment of IT security and e-government initiatives, as well as
more funding for the Patent and Trademark's (PTO) technology projects. The
Senate allocated $1.21 billion for the PTO, and the administration requested
$1.39 billion. The administration is pressing lawmakers to restore funding
for the Commerce Department's Office of Technology Policy, which is
responsible for promoting innovation, encouraging entrepreneurship,
improving infrastructure and educating people through technology. The Senate
Appropriations Committee has recommended distributing the funds for the
office to other parts of the agency. The House allocated $7.8 million for
2004 in its version of the appropriations bill; last year, the Technology
Policy Office received $9.8 million.
SOURCE: Government Computer News; AUTHOR: Jason Miller
http://www.gcn.com/vol1_no1/daily-updates/24143-1.html

21ST CENTURY SKILLS

UK GOVERNMENT SKILLS TARGETS UNDER THREAT
The Association of Colleges (AoC) in London will warn at its annual
conference that a over the next two years the UK will face a shortage of
government funding to provide adults with necessary skills. The Learning and
Skills Council (LSC) show that its priority targets (16-19 provision for
basic skills for adults) for 2004-05 have been funded, but colleges bids of
up to GBP30m nationally for courses not on the LSC priority list have been
rejected says the press release. The figures for 2005-06 show the current
allocations will be GBP20m short of projected needs and no growth for other
adult skills training. "These figures are extremely worrying. FE colleges
warmly welcomed the White Paper 21st Century Skills. But we have been
pointing out to Government for some time the disparity between its ambition
to drive up skill levels and the resources available to deliver the
improvements it is seeking," says Dr John Brennan, AoC Chief Executive. He
continues, "Colleges support the targeting of public finances towards adults
lacking basic qualifications, but globalization demands rising skills levels
across the board." Government must address the funding issue in order
preserve its push for 21st Century skills for citizens.
SOURCE: PR Newswire
http://www.prnewswire.co.uk/cgi/news/release?id=111588

EDTECH

SCHOOLS WEBSITE LAUNCHED IN NORTHERN IRELAND
A new interactive school directory is being launched to connect children
across Northern Ireland. The Adream project will give each school its own
free website where students work can be showcased and their creativity
shared. The websites, which will be moderated by teachers, will also allow
young people to upload art, drama, music, and literature to their site. Many
school have already set up their websites, but BBC Northern Ireland
presenter Donna Traynor will launch the official launch of the Adream
project today. "The project has the potential to link schools, not only
locally but also globally," says Gary Cullen, Adream director. "We have
links with schools in Sydney, Italy and Spain. By creating a virtual
environment, I think the project makes it easier for our young people to
engage wherever they are." Cullen says the response from school has been
tremendous. "Pupils see it as a display board for their endeavors and
because it is electronic it can be held for posterity," he said.
SOURCE: BBC
http://news.bbc.co.uk/2/hi/uk_news/northern_ireland/3262201.stm

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E-Government for All:
November 3-14, 2003
Over 1200 participants from 80 countries
Information and registration: http://www.egov4all.org/

CONFERENCE SUMMARY, DAY 7

Public/Private Partnerships for Success

In response to Ken Jarboe's question about the greatest obstacle for
creating partnerships, Gail Watt cautioned the group that when we look at
and study e-government, e-democracy, e-deliberation, community involvement,
etc., "we never should underestimate the cultural and historical background
in which we are working. We can change a lot of realities, but seldom will
be successful if we violate cultural and historical realities."

Becky Stawiski agreed with Gail that attention should be paid to cultural
realities. "What we are discovering in the City Heights area of San Diego
with its diverse cultural background is that technology can serve to unite
cultures," she said. "Some people who have received basic computer training
have indicated that learning about technology has made them feel part of the
larger technology community."

Benjamin DeLanty, an evaluator who works for a health and human services
consultancy, thanked the panelists and participants for a great dialogue and
then posed a question: "What partnerships have been formed with research and
evaluation firms to study and measure impact of programs and funding? In
turn, how do you use this information to guide future endeavors,
partnerships, and projects?"

E-Democracy and Civic Participation

"There are some things that government can do to pre-empt a flood of emails
from their constituents (or otherwise)," said Ella Smith of the
International Teledemocracy Centre. "Here in Scotland our (newish)
parliament was set up with an aim to foster and increase citizen
participation. One of the ways it does this is by encouraging the use of
petitions - at the same time being open about the process and its
limitations. In terms of e-democracy, the Public Petitions Committee are
using an e-petition system
(http://itc.napier.ac.uk/e-petition-scot/default.asp)."

Gopalakrishnan Devanathan of India returned to Ella's earlier comments
regarding pushbutton democracy. "e-Gov will not sustain if it is just
implementation of technology for the sake of implementation," Krishan said.
"It needs deep involvement, commitment and buy-in by citizens. Watch-dog
group of senior citizens and professionals can be set-up to disseminate
information to the public at large which can be debated and accepted. It is
easier said than done. But we should make a beginning to succeed.
e-Governance of the people, by the people for the people is the need of the
hour. Let's all work towards that."

Commenting on the role of interactive discussions in e-democracy, Don Straus
noted that facilitation skills are often missing from the equation. "That
facilitation is a new, and still little known or used skill, needs to be
emphasized," I spent my life before retirement in the dispute-solving
procedures of arbitration and mediation. But these are tools for adversarial
dedision making. Those skills are still important, but should be merged with
the relatively new problem solving skills of facilitation. The exchanges
here have already revealed that facilitation is better known and used in
Scotland than in the US, and we have a lot to learn about its importance for
e-government." Taran Rampersad of Trinidad and Tobago echoed Don's comments,
but added, "I am left to wonder who should facilitate discussion between a
government and it's citizens. The facilitators in such a case would be under
great pressure, and would have to be respected by both."

Moderator Alan Rosenblatt entered the conversation and reviewed several
questions posed by participants, including one by Jennifer Cowley of Ohio
State University about the potential for using on-line discussion forums to
discuss local government issues. "I think the Internet plays a perfect
complement to local policy engagement," he said. "Consider how MeetUp.com
has allowed for the formation of many local politics groups that are meeting
offline after organizing online.... Local online news media are very popular
now, so I think it is a good idea to take advantage of those resources for
posting online ads relevant to local politics that link to issue websites.
Some newspapers provide online forums and these are also good venues for
engaging both voters and local policymakers."

"In all cases, it is advisable to have a website to drive traffic to from
these local outreaches," Rosenblatt continued. "These websites can become
"go to" sources of local political info, action/advcacy tools, and
information about offline meetings. Also, building a local email list is key
to creating a core grassroots organization within a community. As this list
grows, email alerts can be used to educate and activate this community."

Kathy Goldschmidt of the Congressional Management Foundation noted: "We did
focus groups about citizens' use and expectations of congressional Web
sites, and one of the discussions we had was about how it never really
occurs to them to seek out policy information and information from their
representatives. The participants said that if they encountered the
information in their daily routines, they would probably look at it from
time to time. They said that it's not that they're not interested in it, but
that it's not often part of their lives. Someone suggested encouraging sites
like AOL and Yahoo! to add public policy and/or legislative sites as options
for their personalized content (My AOL and My Yahoo!). This way, every time
people open their Web browsers, they would have the option of clicking over
to policy information and/or becoming engaged in a policy discussion. So
this is what this anecdote suggests: to better engage citizens, we have to
make it easy for them, to make it part of their lives. It's not only about
creating 'go to' Web sites, but also about integrating public policy and
engagement into citizens' existing routines."

"In my view, the most important thing is that people's views are taken
seriously and actually effect policy outcomes, not just received and
forgotten," added Rik Panganiban. "The e-consultation in 2000 that took
place in the city of Esslington, Germany on a new housing project is a well
known example of a local online consultation that worked and that actually
made a difference. A government authority can't just throw up a discussion
board and expect people to be happy. They actually have to get their own
policy makers to engage people in meaningful ways."

Alan Rosenblatt then offered some observations on how to mobilize citizens
to participate. He suggested a combination of online advertising, email
appending, viral marketing and rich media-embedded email. " While some may
object to interest group politics, it is important to remember that both
sides do it on most issues and those that are reaching out to large numbers
of voters, have, in my mind, a stronger democratic justificatio," he said.
"They are mobilizing ordinary citizens to combat old school politics."

"We have run many email campaigns over the past 5 years and we have won just
about all of them," Rosenblatt added. "And while I would not suggest that
email was the only deciding factor, I think that should provide
encouragement that policymakers take these email campaigns seriously."

Public Use of E-Government: Citizen Perspectives

Jessica Alvarez, from Digital Community of Columbia Heights and Shaw,
responded to Gary Mendez's question about what level of government has the
greatest potential to reach its constituents. "We have to first look at the
local level and what are the pressing local needs of the constituents (with
that thought in mind, we also have to be clear about what portion of the
population you intend to reach.)," she said.

Alvarez offered a keen example to demonstrate the importance of intention
and what portion of the population will be served. She said in the midst of
a movement to advance the District of Columbia's technological capacity some
issues take priority over others. For example, health care is a pressing
need, yet local online access to health care information is limited and
fruitless. However, "Online systems for parking infraction payments, real
property tax information and business registrations have been developed and
continue to improve," she said. Alvarez said she does feel positive that
federal governments have the potential to reach citizens, but only if the
content and services are developed keeping in the mind the user's needs.

The discussion threaded toward accessibility. "I think accessibility is a
big deal not only being able to get to a computer or the internet but
understanding the basic tools and how to navigate once you come to a website
or web page," said Latonya Brown from Columbia Heights/Shaw Family Support
Collaborative.

"I think that what Taran [Rampersad] said about society changing to be less
geographically based is really an interesting concept, in light of this
discussion," moderator Gary Mendez commented. He said that low-income people
are often dealing with pressing needs, which make the issue of geography
important.

Responding to Alvarez's example of DC's health care, Mendez said, "The
healthcare system in D.C. for instance, it doesn't become a problem until
someone gets sick or injured, and then often people are left in the dark and
end up using the emergency room when they don't need to etc." He added that
even though DC is a 'government anomaly', the problem is consistent across
the board. "Cooperation between the tiers is crucial for our future," he
said. He questioned whether e-government could be achieved without also
acquiring an "e-government digital divide", one more divide making it hard
for low-income citizens to catch up.

Rampersad began to tie the discussion in with the 'Partnerships for Success'
portion of the conference. "The idea regarding the digression of
geographical boundaries - Pierre Levy's book "Collective Intelligence:
Mankind's Emerging World in Cyberspace" is where I first saw it
conceptualized," Rampersad responded. He said that the free software and
open source movements prove this theory.

He offered an example of closing a major DC hospital. He said this situation
could potentially cause an uproar of local community. "But with the internet
enabled, the low income population throughout the country may not only
lobby, they may come up with ideas and concepts that remove the need for
such a major hospital, instead replacing it with a better adaptation of
medical care." He said that low-income people are often thought to lack
intelligence, this is not the case. There are primary basic needs (food,
clothing and shelter) and then there are secondary needs (Medicare, and so
forth), Rampersad said.

"The first tasks for a self-sustaining E-government would be to use
technology to apply help for the primary items, and allow people to be at a
comfort level where they could focus their intelligence on more advanced
needs. Notice I said 'help', not 'give,'" Rampersad said. He said that maybe
in the 'Partnerships for Success' portion of the conference, these concepts
should be further discussed.

Rampersad concluded, "Helping people meet their primary needs allows them to
focus on their other needs-and these other needs include what we are
discussing. And we have the ability to do this with lowered geographical
boundaries. It's a tough thing to do - but no matter what is done, it will
remain a priority."

"Open Space" Forums

In the "E-Government and the World Summit on the Information Society" forum,
Rik Panganiban from the World Federalist Movement began the discussion by
providing the most recent UN WSIS plan of action, which included specific
language about e-government. This plan says that the goal is to first
"implement e-government strategies focusing on applications aimed at
innovating and promoting transparency in public administrations and
democratic processes, improving efficiency and strengthening relations with
citizens." Secondly, the UN must "develop national e-government initiatives,
at all levels, adapted to the needs of citizens and entrepreneurs, to
achieve a more efficient allocation of resources and public goods." Finally,
the UN must "support international co-operation initiatives in the field of
e-government, in order to enhance transparency, accountability and
efficiency at all levels of government."

Rosemary Gunn from Information Renaissance offered the declaration of the
Fifth Global Forum on Re-Inventing Government for reference. The document
has nuances she said, but the document does explicitly mention "the
involvement of stakeholders in society" and "the role of ethics in public
service and sensitivity towards and respect for citizens' needs."

Organizers of the World Summit Awards, the official digital content
competition of WSIS, have just published the list of awards to 40 projects
finalists in over 130 countries, offered Andy Carvin, who served as a judge
representing the US. He included a list of five e-government awarded
projects, including the official summaries submitted during the nomination
process. The report can be viewed at
http://www.europrix.org/wsis-award/nominees/index.htm. He said all of the
projects were worthwhile, but accessibility remained a problem. "When we
judges were given the selection of 17 semi-finalists from which to select
the finalists, we discovered that none of the sites under consideration
passed basic accessibility standards tested via Bobby [software]." Carvin
said that judges felt few government websites in the competition were taking
accessibility seriously, even though in some cases it can be a fairly simple
problem to fix.

In the "E-government is a part of E-Democracy??" Ben Peacey from the
Sociology Department at the University of Canterbury took the discussion
into dialogue about e-government and e-democracy issues. "I find some of the
issues of control, trust, information/knowledge, e-government and
e-democracy that have been discussed very interesting, but also wonder about
the practical approaches that have been taken to get around these issues and
whether they are successful."

These issues make it difficult to see how governments can produce a fair and
un-biased e-democracy option, said Ella Smith, of International
Teledemocracy Centre. "What advantage is there for governments?" she asked.
She said that e-government was sold on the fiscal savings and efficiency
gains that could be possible, but e-democracy does not necessarily provide
the same savings and gains.

The debate on online/offline participation overlooks the fact that ICTs are
embedded in real life and it is unrealistic to study online events in
isolation, said Smith. "I'm not trying to minimize the digital divide issue
here - just emphasizing that online deliberation never really exists without
an offline equivalent." Developers of e-democracy have to be aware of the
limits of e-tools and should include some aspects from 'offline'
equivalents.

Gail Watt agreed with Smith, but offered a counterpoint to her statement
about e-democracy not necessarily having the fiscal savings and efficiency
gains of e-government. "I think e-democracy can and indeed has saved money.
Have a couple examples where citizen discussion of a civil servant proposed
day care center removal led to alternative citizen proposals that saved even
more money in a budget squeeze," Watt said.

In the "How does E-government differ from E-governance?" forum, Andy Carvin,
responded to Gail Watts call for opinions on the difference between
e-government and e-governance. "I'm under the impression that in some parts
of the world, like India, the word e-governance is used in the same way we
use the word e-government in the US -- ie, they're the same concept, but
different local term of art." He then called for participants to share if
they use the words interchangeably in their respective nations.

"I still have not been able to put my fingers on the core of what I'm
hearing here or whether we have 2 distinct concepts 'out there'," replied
Watt. "I tend to think we are in a semantic circle, but I'm not totally
sure. "

Rosemary Gunn explained one potential difference between "e-government" and
"e-governance." She said, "E-government [is] online interchanges with
government that involve services, getting benefits, paying taxes or fines,
registrations, licenses and so forth." On the other hand e-governance is,
"online interchanges between the public and "the government" related to
policy making (and perhaps implementation?); e-rulemaking in the US and
"consultations" in Canada and the UK are examples." She would prefer a
single concept, but the distinction is necessary because whereas electronic
services have grown quickly, electronic means of involving the public in
policy making is happening more slowly.

"E-governance would be measurable, and could even be seen in degrees, "
offered Taran Rampersad. "E-government cannot be measured-it either 'is', or
'isn't'. E-government is best explained with Boolean logic, E-governance is
best explained with Fuzzy Logic (truth, values, etc)." He ventured to
further explain that E-government would remain an abstract concept, whereas
E-governance will include different methods of attaining E-government and
its effectiveness.

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