Ars Technica

Comcast agents mistakenly reject some poor people who qualify for free Internet

People with low incomes can get free Internet service through Comcast and the Federal Communications Commission's Affordable Connectivity Program (ACP), but signing up is sometimes harder than it should be because of confusion within Comcast's customer service department. The confusion is related to a Comcast rule that makes customers ineligible for Internet Essentials low-income service if they have been a Comcast subscriber in the previous 90 days. That rule and another one related to unpaid bills are not supposed to apply to people who also qualify for the ACP.

Comcast’s sneaky Broadcast TV fee hits $27, making a mockery of advertised rates

The Comcast "Broadcast TV" fee that isn't included in the company's advertised prices is rising again, tacking as much as $27 onto the monthly bills of cable TV users. Comcast's Broadcast TV and Regional Sports Network fees combined could add nearly $40 to a customer's monthly TV bill after next month's price hikes, all while Comcast advertises much lower prices than people actually pay.

Cable company’s accidental email to rival discusses plan to block competition

On October 17, 2022,  Jonathan Chambers received an email that wasn't meant for him.

Broadband provider deploys fiber service with a wrinkle—the users themselves own each network

A recent article about Silicon Valley residents who formed a co-op Internet service provider might have people wondering what it would take to get the same thing in their hometowns. The most obvious obstacle is the price—in Los Altos Hills, California, residents have had to pay anywhere from $5,000 to $12,000 upfront for a fiber-to-the-home Internet connection. But the company that built the Los Altos Hills network says its model isn't just for wealthy people. "This is not the 1 percent solution, as people derisively call it to my face," Next Level Networks CEO David Barron said.

Comcast’s new higher upload speeds require $25-per-month xFi Complete add-on

The availability of faster Comcast uploads has a catch—users can only get the higher upstream speeds by purchasing xFi Complete, which adds $25 to monthly broadband costs. According to the company, "As markets launch, Xfinity Internet customers who subscribe to xFi Complete will have their upload speeds increased between 5 and 10 times faster." Additionally, Comcast is deploying the speed upgrade in the Northeast US over the next couple of months. Plans with 10Mbps upload speeds will get up to 100Mbps upload speeds once the new tiers roll out in your region—if you pay for xFi Complete.

GPS interference caused the FAA to reroute Texas air traffic. Experts stumped

The Federal Aviation Administration is investigating the cause of mysterious GPS interference that, over the past few days, has closed one runway at the Dallas-Fort Worth International Airport and prompted some aircraft in the region to be rerouted to areas where signals were working properly. The interference first came to light on October 17 when the FAA issued an advisory warning  flight personnel and air traffic controllers of GPS interference over a 40-mile swath of airspace near the Dallas-Fort Worth airport.

Man who built an internet service provider instead of paying Comcast $50,000 expands to hundreds of homes

Jared Mauch, the Michigan man who built a fiber-to-the-home Internet provider because he couldn't get good broadband service from AT&T or Comcast, is expanding with the help of $2.6 million in government money. In January 2021, Mauch was providing service to about 30 rural homes including his own with his internet service provider (ISP), Washtenaw Fiber Properties LLC.